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Idiomas disponibles
Idiomas disponibles
EN
COMMON PROBLEMS
Problem
The robot cannot be
• If the battery is low, place the robot in the docking station and align it with the
started
board contacts, the appliance will start automatically (if the robot is completely off,
it can start automatically after a while).
• Do not use the appliance if the ambient temperature is below 0 °C or above 50 °C.
Use at 0-40 °C.
The robot cannot be
• Move the robot off the station, make sure the docking station indicator light turns
charged
on, and make sure both ends of the docking station power adapter are properly
connected.
• In case of poor contact, clean the docking station contact points and charging
contacts on the robot or turn the side brush to the side.
The robot cannot be
The robot is too far from the docking station, place it near the docking station and try
recharged
again.
Abnormal behaviour
Turn off the robot and restart it.
Unusual noise is heard
The main brush, side brush or wheel may be wrapped with foreign objects, turn off the
during use
robot and remove foreign objects.
Cleaning ability is
• The dust container is full. Clean it.
reduced or dust is
• The filter grid is clogged. Clean or replace.
• The main brush is wrapped with foreign objects, clean it.
dropping from the
appliance
Wi-Fi cannot be
• The Wi-Fi signal is bad. Check that the correct Wi-Fi coverage is available.
connected
• Wi-Fi is connected in an unusual way. Reset Wi-Fi, download the latest app, and try
connecting again.
• The password is entered incorrectly.
• There is a router for the 5GHz frequency band, the robotic vacuum cleaner is
equipped only for the 2.4GHz frequency band.
Does the robot consume
The robot consumes a small amount of power when it is permanently placed in the
power when it is always
docking station, allowing the best battery performance.
placed in the docking
station?
Do I need to charge the
The lithium battery can be used immediately after charging and has no memory effect.
robot three times for 16
hours the first time?
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Remedy
VR3550
TROUBLESHOOTING
Voice message
Error 1: Front bumper stuck
Error 2: Wheel stuck. Check the wheel and move it to a
new position
Error 3: Side brush stuck
Error 4: Rolling brush stuck. Remove and clean the
rolling brush
Error 5: Device trapped. Clear the surrounding area
Error 6: Anti-drop sensor blocked, please wipe.
Error 7: Wheel suspended. Please move the device to a
new position
Error 8: Low battery, shutting down device. Please
charge your device
Error 11: Front Infrared Sensor needs cleaning
Error 12: Right wall sensor needs cleaning
Error 13: Device tilted. Please put the device on a flat
surface to start
Error 14: Please insert dust collector and filter.
Insufficient water. Add Water
Error 17: Virtual Boundary detected. Move device to a
different area
Error 20: Front Laser sensor may be blocked, please wipe
it;
Error 21: Front obstacle avoidance sensor is blocked,
please wipe it;
VR3550
EN
Remedy
The bumper is stuck, check it.
Wheels are stuck, check them and move me please.
The side brush is stuck, check it.
The rotary brush is stuck. Take it out and clean it.
I'm blocked. Please clear the surrounding area.
The fall sensor is dirty. Clean it.
The wheels are stuck, check them and move me please.
I'm out of power, I'm shutting down. Charge me, please.
Front infrared sensor needs cleaning.
Right bumper sensor needs cleaning.
I'm tilted. Put me on a flat surface, please.
The dust container is removed.
There's not enough water in the water tank.
I'm in a restricted zone. Please move me.
The front laser sensor is blocked. Please clean it.
The front obstacle sensor is blocked. Please clear it.
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