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Troubleshooting
tips ... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Water won't boil
Surface units will not
maintain a rolling
boil
or cooking is slow
Surface units do not
work properly
Possible
Cause
Improper
cookware being used.
A fuse in your home may be blown or the
circuit breaker tripped.
Cooktop controls improperly set.
What To Do
Cover pan with a lid. Turn the downdraft fan Off
until the water begins to boil.
Pan bottoms should be flat, fairly heavyweight
and
the same diameter as the surface unit selected.
Replace the fuse or reset the circuit breaker.
Check to see the correct control is set for the
surface unit you are using.
Tiny scratches
or
Incorrect
cleaning methods
being used.
See the Cleaning the Glass Cooktop section.
metaJ marks (may
Cookware with rough bottoms
being used
Be sure cookware bottoms and cookware are clean
appear as cracks) or
or coarse particles (salt or sand) were
before use. Use cookware with smooth bottoms.
abrasions
on radiant
between
the cookware and the surface of
Tiny scratches are not removable but will become
cooktop glass surface
the cooktop,
less visible in time as a result of cleaning.
Cookware
has been slid across
the
cooktop
surface.
Areas of discoloration
Improper
cookware
being used.
Marks from aluminum and copper pans as well
or dark streaks on the
as mineral deposits from water or food can be
removed with the cleaning cream.
Hot surface
on a model with a light-
This is normal. The surface may appear discolored
colored cooktop,
when it is hot. This is temporary and wilt disappear
as the glass cools.
Food spillovers
not cleaned before next
See the Cleaning the glass cooktop section.
use.
Incorrect
cleaning methods
being used.
Use recommended
cleaning procedures.
Hot sugar mixtures
or
Hot cooktop
came into contact
with these
See the Glass surface
potential for permaent
plastic melted to the
substances,
damage section in the Cleaning the Glass Cooktop
surface
section.
Pitting (or indentation)
Hot sugar mixture
spilled or plastic
Call a qualified technician for replacement.
of the cooktop
melted on the cooktop.
Cooktop making an
Cooktop is locked.
Check to be sure the Control Lock knob is turned
audible sound
to UNLOCK.
Frequent
cycling
off
Improper
cookware being used.
Use only flat cookware to minimize cycling.
and on of surface
units
Cooktop feels hot
Improper
cookware being used.
The glass cooktop surface may seem hotter than
you are used to. This is normal. Use pans which
are absolutely flat.
Control knob will not
turn
Cooktop controls improperly set.
Poor venting
Clogged filter.
House too airtight.
Wall cap obstructed.
Wall cap damper door stuck.
Duct length exceeds recommended
100
equivalent foot maximum.
When the knob is in the Off position, it must be
pushed down before it can be turned. When the
knob is in any other position, it can be turned
without being pushed in.
Clean filter per instructions.
Open a window slightly to provide fresh air source.
Remove blockage from exterior wall cap.
Check exterior wall cap damper door for free
movement or obstruction.
Reduce number of elbows to simplify duct run.
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