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Trouble Shooting
Please check the following problems/solutions before contacting our service center.
PROBLEMS
Burner won't light after turning
and pushing the knobs
Burner can't light by match
Yellow or orange flame with gas
odor
Low heat with knob in "HI"
position
Flare-up
Flame out
Flame lifting
Flashback
Grease fire
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POSSIBLE CAUSE
Electrode deposited with cooking
residues
The electrode is damaged
Electrode wires are loose or
fall off
The orifice is blocked
The wire is shorting
No Gas
Gas flow is not smooth
Incorrect assembly between the
burner and valve
Incomplete combustion
The gas hose is bent or kinked
The burner or orifice is blocked
Low gas pressure
Grill is not preheated
Excessive meat fat
Over high temp
Grease deposit
Over high winds
Over high gas pressure
Burner port blocked
Grease accumulated in food
SOLUTIONS
Use a clean swab and alcohol to
clean the electrodes
Replace the electrode
Reconnect or replace with a new
electrode assembly with wires
Check the orifice for blockage
Replace with a new electrode
assembly with wires
Open the LP tank valve / Replace
LP tank
Clear the burner tubes
Re-assemble them
Call our customer service center
at 1-888-287-0735
Smoothen it
Clear them
Call the gas dealer or replace the
regulator
Preheat the grill for 15 minutes
Cut off the fat before grilling
Adjust it
Clean it
Find a less windy area
Call the gas dealer
Clean the burner port
Turn off the knobs and the LP
tank valve. Leave the lid open
and let the fire burn out. Clean
the grill after cooling.
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