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TROUBLESHOOTING
Problems
Pump does not operate
Pump does not heat
properly with lid
Massage System
does not work
Pump adapters are not
level with the spa
adapters
Spa pool air leakage
Water is not clean
Probable Causes
- Power failure
- Power circuits is broken
- Temperature set too low
- Dirty filter cartridge
- Spa is not covered with lid.
- Heating element failed
- Air pump is overheating
- The massage stops automatically
after 30 minutes.
- Air pump is broken
- One characteristic of material
is that it changes shape, which
is normal.
- Spa is torn or punctured
- Air valve is loose
- Insufficient filtering time
- Dirty filter cartridge
- Improper water maintenance
- Check power source
- For assistance, please visit the support section on our website,
www.bestwaycorp.com
- Set spa to a higher temperature; refer to pump operation section
- Clean/replace the filter cartridge; refer to section filter cartridge
cleaning and replacement section
- Attach the cover
- For assistance, please visit the support section on our website,
www.bestwaycorp.com
- Unplug the pump and wait two hours until the pump has cooled. Insert
the plug and press the Massage System Button
- Press the Massage System Button to reactivate
- For assistance, please visit the support section on our website,
www.bestwaycorp.com
- Elevate the pump with wood or another type of insulated material to
bring the pump's adapters level with the spa's adapters
- Use provided repair patch
- Using soapy water, cover the air-valve to check if air is leaking, if so,
1. Screw valve: fasten the air-valve by tuning the valve clockwise.
2. For Fortifiber SPA: Deflate the spa. With one hand, hold the backside
of the air valve from the inner side of the spa wall and turn the wrench
clockwise.
- Increase filtration time
- Clean/replace the filter cartridge (refer to Filter Cartridge Cleaning and
Replacement section)
- Refer to the chemical manufacturer's instructions
16
Solutions
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