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ERROR CODES
CAUSES
The water flow sensors work without
pressing the filter or heat button.
After starting or during the
functions of filtering or/and
heating, the water flow sensors do
not detect water flow.
The pump's thermometer reads the
water temperature below
4ºC (40ºF) .
The pump's
thermometer reads the water
temperature over 48°C (119°F).
The pump's thermometer
connection has issues.
The pump's thermometer reads the water
temperature over 47°C (116.6°F).
Wi-Fi module connection failed.
Detected electric from ground wire.
Ground connection failed.
REASONS
1. The water flow sensor flags didn't fall back into the
correct position.
2. The water flow sensors are broken.
1. You forgot to remove the 2 stopper caps from
inside the pool.
2. Filter cartridges are dirty.
3. Activate the filter or heat system and put your
hand in front of the outlet pipe inside the pool to
check if you can feel water flowing out.
a. If no water flows out the water pump is broken.
b. Water flows out but the alarm
the water flow sensors are broken.
4. Filter blockage
5. Bent pipes or poor water flow through the plastic
pipes of the liner
6. Debris screens are blocked: Debris screens can
become blocked by hard water due to calcium
build-up.
7. Perished washers
The washers within the spa couplings may have
become perished or worn.
1. The water temperature is lower than 4ºC (40ºF) .
2. If the water temperature is higher than
7ºC (44.6ºF) , the pump's thermometer is broken.
1. The water temperature is over 48°C (119°F).
2. The ambient temperature is higher than 40°C (104°F)
or the spa is exposed to direct sunlight for an extended
period of time.
3. If the water temperature is lower than 45°C (113°F),
the pump's thermometer is broken.
1.The connection between the temperature sensor
and the PCB may have an issue.
1. The water temperature is over 47°C (116.6°F)
2. The ambient temperature is higher than 40°C (104°F)
or the spa is exposed to direct sunlight for an
extended period of time.
3. If the water temperature is lower than 45°C (113°F),
the pump's thermometer is broken.
Wi-Fi module is damaged
1. The pump has detected electric from a ground wire.
An appliance in your home may have an electric
leak.
2. The pump has a problem.
1. The ground bonding of your home has
a problem.
2. The pump has a problem.
1. Unplug the plug gently, strike the side of the pump but not violently, and plug it
back in.
2. For assistance, please visit the support section on our website,
www.bestwaycorp.com.
1. Remove the 2 stopper caps before heating. Refer to the Assembly section in
the User's Manual.
2. Remove the filter set from inside the pool and push the filter or heat button. If
no alarm appears, clean or change the filter cartridges installed inside the pool.
3. For assistance, please visit the support section on our website,
www.bestwaycorp.com.
4. Clean the filter and check for damage. Replace or re-install as necessary. For
assistance, please visit the support section on our website,
www.bestwaycorp.com.
appears,
5. Please check through the spa connection to see if the pipes are bending. For
assistance, please visit the support section on our website,
www.bestwaycorp.com.
6. Empty the spa and place a garden hose inside the pipes to wash the debris. To
be sure all debris are removed, perform the operation from the outside and
inside of the spa.
Use a toothbrush to remove any stubborn debris.
For assistance, please visit the support section on our website,
www.bestwaycorp.com.
7. Check the washers inside the coupling for damage. Unscrew the couplings and
remove the washer for further inspection.
For assistance, please visit the support section on our website,
www.bestwaycorp.com.
1. The spa is not designed to operate with water temperatures lower than
4ºC (40ºF) . Unplug the pump and only re-start the pump when the water
temperature reaches 6°C (43°F).
2. For assistance, please visit the support section on our website,
www.bestwaycorp.com.
1. The spa is not designed to operate with water temperatures greater than
40°C (104°F). Unplug the pump and only re-start the pump when the water
temperature reaches 38°C (100°F) or lower.
2. Disconnect the plug, detach the pump and drain the spa. After 15 minutes,
reattach the pump, reconnect the plug and restart the heating function. If the
alarm appears again, consider moving the spa to another location without
direct sunlight.
3. For assistance, please visit the support section on our website,
www.bestwaycorp.com.
1. Unplug the spa, wait 5 minutes, and then plug it back in while switching the
pump on.
2. If the alarm appears again, please visit the support section on our website,
www.bestwaycorp.com.
1. The spa is not designed to operate with water temperatures greater than 40°C (104°F).
Unplug the pump and only re-start the pump when the water temperature reaches
38°C (100°F) or lower.
2. Disconnect the plug, detach the pump and drain the spa. After 15 minutes, reattach the
pump, reconnect the plug and restart the heating function. If the alarm appears again,
consider moving the spa to another location without direct sunlight.
3. For assistance, please visit the support section on our website, www.bestwaycorp.com.
For assistance, please visit the support section on our website,
www.bestwaycorp.com.
NOTE: Press any button to remove alarm and continue to use the spa.
1. Call an electrician immediately to understand if power is flowing inside the grounding
connection. If the problem continues, to use your spa safely, we strongly recommend
connecting the spa plug to a socket with independent grounding.
2. For assistance, please visit the support section on our website, www.bestwaycorp.com.
1. Connect the spa pump to a new socket or call an electrician to check
the wall socket. If the problem continues, we suggest creating an
independent grounding connection to the wall socket.
2. For assistance, please visit the support section on our website,
www.bestwaycorp.com.
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