What you must do to get service under this limited warranty
Defects must be brought to the attention of Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX (1-888-346-7539), or 1367 Industrial Road, Cambridge
Ontario, Canada N3H 4W3. Please have proof of purchase, catalogue/model and serial
numbers available when calling. Limited warranty service requires a proof of purchase of
the product.
What Dimplex will do in the event of a defect
In the event a product or part covered by this limited warranty is proven to be defective
in material or workmanship during the 12 month limited warranty period you have the
following rights:
•
Dimplex will in its sole discretion either repair or replace such defective product or
part without charge. If Dimplex is unable to repair or replace such product or part, or
if repair or replacement is not commercially practicable or cannot be timely made,
Dimplex may, in lieu of repair or replacement, choose to refund the purchase price
for such product or part.
•
Limited warranty service will be performed solely by dealers or service agents of
Dimplex authorized to provide limited warranty services.
•
Dimplex will not be responsible for, and the limited warranty services shall not
include, any expense incurred for installation or removal of the product or part (or
any replacement product or part) or any labour or transportation costs. Such costs
shall be the purchaser's responsibility.
What Dimplex and its dealers and service agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS DIRECTORS, OFFICERS, OR AGENTS, BE
LIABLE TO THE PURCHASER OR ANY THIRD PARTY, WHETHER IN CONTRACT,
IN TORT, OR ON ANY OTHER BASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE,
EXEMPLARY, CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR DAMAGE
ARISING OUT OF OR IN CONNECTION WITH THE SALE, MAINTENANCE, USE,
OR INABILITY TO USE THE PRODUCT, EVEN IF DIMPLEX OR ITS DIRECTORS,
OFFICERS, OR AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH
LOSSES, COSTS OR DAMAGES, OR IF SUCH LOSSES, COSTS, OR DAMAGES
ARE FORESEEABLE. IN NO EVENT WILL DIMPLEX, OR ITS OFFICERS,
DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT LOSSES, COSTS, OR
DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO THE PURCHASER.
How State and Provincial law apply
This limited warranty gives you specific legal rights, and you may also have other
rights which vary from jurisdiction to jurisdiction. The provisions of the United Nations
Convention on Contracts for the Sale of Goods shall not apply to this limited warranty
or the sale of products covered by this limited warranty.
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