Publicidad
Idiomas disponibles
Idiomas disponibles
Troubleshooting
Problem
The entire string light will not turn ON.
The circuit breaker trips when the
light is turned ON.
One or more LED 'bulbs' are not
working.
Having difficulties connecting to the
Hubspace app.
Possible Cause
Power to the string light set is OFF.
There is damage to the controller or its
electrical connection.
The string is not properly connected to
the controller.
The power wire is grounded out, or there
is another electrical fault at the AC plug.
The LED 'bulb' is loosely fitted in the
socket.
The LED 'bulb' is damaged.
My Hubspace device is not connecting
to Wi-Fi.
My device cannot find any Wi-Fi
networks.
My device is in a location that does not
have Wi-Fi. Can I still use it with the
Hubspace app?
I cannot find the QR code.
The QR code has become damaged. How
do I add the device?
10
Solution
Ensure the power source is active, and the AC plug is
properly connected.
Discontinue use of the string light. Call the Customer
Care Service Team at 1-877-592-5233.
Ensure that the connection between the string
and the controller is tight and secure. Press the
connections together, and thread the connector
cap of the string light clockwise onto the controller
connection.
Discontinue use of the string light. Check the wire
connections. Contact a qualified electrician or call the
Customer Care Service Team at 1-877-592-5233.
Insure that the LED 'bulb' is properly installed in the
socket. See Installation instructions.
Discontinue use of the string light. Call the Customer
Care Service Team at 1-877-592-5233.
Make sure your device is connected to a power
source. Your Internet connection or Wi-Fi network
may be down.
Make sure you have a 2.4GHz capable Wi-Fi network
within range of the device you are trying to add.
Yes. Use the app on a phone with an Internet
connection like LTE. The phone must be within
Bluetooth range of your Hubspace device and have
Bluetooth enabled.
Look on the underside of the controller, opposite the
button and indicator light.
Under the QR code are numbers. You can enter those
manually instead of scanning the code.
Publicidad
