Publicidad
Idiomas disponibles
Idiomas disponibles
Troubleshooting (continued)
Problem
Having difficulties connecting to
the Hubspace app (continued).
String light is flashing
erratically while using Party
Mode
String light is not flashing
Possible Cause
I lost my QR code. How do I add a device?
A device is on another account. How do I
transfer it?
My device is offline for long periods of time.
The device is on and I scanned the QR code,
but the app cannot connect to it.
Can I scan the same QR code to add multiple
products?
A flashing pattern (ie. Christmas) is active
alongside Party Mode.
Music or sound that is playing is too erratic or
complex.
Party Mode is not active in the Hubspace app
Music or sound that is not close enough to the
Controller.
Mic on the controller is covered or blocked.
□ Make sure the device is connected to power.
□ In the Hubspace app, tap +, then Add Device.
□ On the Scan Device screen, tap the Search button
in the lower right corner.
□ Follow the instructions on-screen.
Scan the QR code and it will transfer to your account.
Make sure your Wi-Fi signal strength is sufficient. You
may need to move your router, use mesh Wi-Fi, or Wi-Fi
extenders.
Turn off Bluetooth on your phone and turn it back on.
Then, scan the QR code. If the problem persists, turn
your phone off and on, then try again.
No. Each product has a unique QR code.
Disable the flashing pattern, which is being added to
any flashing resulting from Party Mode.
Reduce the volume of your music/sound source, or
move the Controller away from the source.
With the string light connected to the Hubspace app,
tap on the Party Mode button to activate.
Increase the volume of your music/sound source, or
move the Controller towards the source.
Relocate or adjust the Controller so that the mic in the
front upper right of the Controller is unobstructed.
11
Please contact 1-877-592-5233 for further assistance.
Solution
HOMEDEPOT.COM/HUBSPACE
Publicidad
