DURAVIT SensoWash Starck 612000011041320 Manual De Uso página 31

7 Troubleshooting support
7.1 General information
What to do if there is an issue:
> Switch the product off and then on again.
> Follow the instructions below.
> If the product still does not work properly, contact help@duravit.com.
> Have the article number at hand. The article number can be found in the Technical
Data at the end of the user manual, on the packaging label, on the product label, in
the mounting instructions and in the app.
[}App] Menu – Device guide – Device management – Device information
7.2 Troubleshooting
Problem
LED display (seat unit)
The LED display flashes
(red, green) or a beep
sounds.
The LED display flashes
orange.
General problems
Product does not work.
Water is leaking out.
Potential cause
Malfunction
Descaling is necessary.
The product is in
standby mode (power
button/status display
lights up red).
Leakage
Solution
> Switch off the product.
> Disconnect the power
supply.
> Close the stop valve to
interrupt the water supply.
> Contact help@duravit.com.
> Descale the product.
> Press Power button/status
display (LED) once, to deac-
tivate the flashing.
> Activate the product.
> Switch off the product.
> Disconnect the power
supply.
> Close the stop valve to
interrupt the water supply.
> Contact help@duravit.com.
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