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WARRANTY &
COMPLAINTS PROCEDURE
For terms and conditions of our limited warranty, please visit
www.miradoroutdoor.com or contact your local Mirador sales representative.
Complaints procedure:
• The complaint must include an order number or transaction number. Goods without an order number or transaction number are not
covered under the warranty.
• The complaint must include a detailed description of the defect, the name of the company which assembled the product if 3rd party is
used and the date when the defect was discovered.
• At Sorara Outdoor Living USA's discretion, customer must offer supplier the photos/videos of the issue/damaged parts. Otherwise,
supplier reserves the right to refuse replacement parts or credit.
• Please save a copy of your purchase receipt.
Contact:
Customer Service: support@miradoroutdoor.com
Need Assistance? Call ++1 (877)-506-4777
Hours of Operation:
Phone Support: Monday - Friday: 6:30 am - 4:30 pm, Saturday – Sunday: 8:30 am – 4:30 pm, PST.
Email Support: We are available 24 hours a day. Please allow up to 24 hours for a response.
Chat With Us Online: miradoroutdoor.com, Monday - Friday: 5:30 am - 2:00 pm, Saturday – Sunday: 8:30 am – 4:30 pm, PST.
Note: Our team is available to assist you during these hours. If you have any inquiries or require support outside of these hours, please leave
a voicemail, send an email, or use our online contact form. We will get back to you promptly during the next available support hours. Thank
you for choosing Mirador Outdoor!
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