THERMEx THOMG1 60 Manual De Instrucciones página 71

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SERVICE AND TROUBLESHOOTING
Before you report your Thermex product for service, it is important that you have thoroughly read the installation and/or user manual. This en-
sures that Thermex can provide you with the best possible assistance.
The service department at Thermex can be contacted for:
• Technical support for assembly and installation of your product.
• clarification of functionalities in your product.
• Service request under the right of complaint on your product
Always try to disconnect the power supply to the product for approx. 5 minutes. Then reconnect the power to see if the problem is resolved.
If the error is not resolved, disconnect the power supply to the product for one hour. If the product still does not work properly and the points in
the troubleshooting guide have been reviewed, contact the service department.
NOTE: In the event of inquiries within the right of complaint, you will be asked for documentation of your purchase in the form of a purchase
receipt. Therefore, always save your purchase receipt.
Before contacting us regarding service requests within the right of complaint, it is important to have all the necessary information ready:
• Information and documentation for purchases - purchase receipt
• Error description
• Model
Service requests under the right of complaint can be made by filling in the service form at www.thermex.dk/service, where the service conditions
can also be read.
Inquiries regarding technical support or clarification of functionalities can be made by sending an inquiry to service@thermex.dk or on tel. +45
9892 6233.
Troubleshooting
In rare cases, the oven may have abnormal breakdowns during cooking. You can check the error list before calling the service department, as the
problem may be easily fixed.
Normal operation:
when the oven is put into use for the first time, you may experience a smell and smoke for a few hours. Until the oven at 250 degrees, and it
burns through for approx. 1 hour. Then wait a while until the oven is cold, open the door and clean the oven.
If the heated food emits a lot of moisture, the heat discharge hole may blow out steam during cooking. This is normal and does not damage
either the oven or the food.
The fan will start running 15 minutes after the oven has started heating. when the oven is switched off, the fan will continue to run for 35 mi-
nutes to cool down the oven.
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