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Troubleshooting
Problem
The machine does not run or does not run
continuously.
The machine does not reach full power.
The machine is producing a beeping
sound.
The machine runs, but the machine
discharges snow poorly or not at all.
The discharge chute either does not lock
into place or does not move.
Possible Cause
1. The motor shutoff timeout was reached
because the auger was not engaged
for an extended period of time.
2. The key was turned from O
too quickly.
3. The battery pack is low on charge.
4. The battery pack is not fully seated.
5. The battery pack is over or under the
appropriate temperature range.
6. The battery pack has exceeded high
amperage limits.
7. There is moisture on the leads of the
battery pack.
8. The battery pack is damaged.
9. There is another electrical problem
with the machine.
1. The battery pack charge capacity is
too low.
2. The air vents are blocked.
1. The motor shutoff timeout was reached
because the auger was not engaged
for an extended period of time.
2. The battery pack is low on charge.
3. The machine is overloaded.
4. There is another electrical problem
with the machine.
1. You are trying to remove too much
snow per swath.
2. You are trying to remove extremely
heavy or wet snow.
3. The discharge chute is plugged.
4. The auger/impeller drive belt is loose
or is off the pulley.
5. The auger drive belt is worn or broken.
6. You are using the machine in ECO
mode in heavy conditions.
1. The discharge-chute latch cable is not
properly adjusted.
23
Corrective Action
1. No issue, restart the machine. The
machine beeps to indicate that the
motor shutoff timeout was reached.
to O
2. Turn the key slower, ensure that
FF
N
the key stops briefly in the middle
A
CCESSORY
3. Charge the battery pack.
4. Ensure that the battery pack is inserted
all the way into the housing and latched
in place.
5. Move the battery pack to a place
where it is dry and the temperature is
between 5°C (41°F) and 40°C (104°F).
6. Cycle the key to the
7. Allow the battery pack to dry or wipe it
dry.
8. Replace the battery pack.
9. Contact an Authorized Service Dealer.
1. Remove the battery pack from the
machine and fully charge the battery
pack.
2. Clean the air vents.
1. No issue, restart the machine. The
machine beeps to indicate that the
motor shutoff timeout was reached.
2. Charge the battery pack.
3. Walk at a slower pace while clearing
snow or break up a large pile of snow
before clearing it.
4. Attempt the other troubleshooting
actions, if the alarm still sounds,
contact an Authorized Service Dealer.
1. Reduce the amount of snow removed
per swath.
2. Do not overload the machine with
extremely heavy or wet snow.
3. Unclog the discharge chute.
4. Install and/or adjust the auger/impeller
drive belt; refer to
for servicing information or take the
machine to an Authorized Service
Dealer.
5. Replace the auger drive belt; refer to
www.Toro.com
or take the machine to an Authorized
Service Dealer.
6. Verify that ECO mode is not engaged
in heavy conditions.
1. Adjust the discharge-chute latch cable.
position.
position.
OFF
www.Toro.com
for servicing information
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