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To arouse your pet's curiosity about the automatic feeder, you should
regularly put some treats in the bowl at the beginning.
Cleaning
To ensure proper operation, the feeder, especially the bowl and food
container, must be cleaned regularly. Crumbs and grease deposits can
impair the function and lead to a blockage. To do this, first disconnect
the automatic feeder from the power supply. You can easily remove the
stainless steel bowl and clean it in the dishwasher if necessary. You can
pull out the feed container upwards with the lid open and clean it with
water or wipe it with a damp cloth. The conveyor mechanism at the bot-
tom of the feed container can be disassembled into its individual parts
for cleaning in a few easy steps. Please observe the following instructions
when reassembling:
1. Align the wing cap (the smaller of the two propeller-shaped parts) with
the slot in the feed bin and push it down.
2. Then insert the impeller (the larger of the two propeller-shaped parts)
into the wing cap. Here the pre-installed 24 ml impeller can be replaced
with the smaller 12 ml impeller for half portion sizes if required. Note the
correct orientation of the T-shaped connector. Then attach the white cap
by inserting it into the recesses and turning it counterclockwise until it
clicks into place.
3. Finally, adjust the impeller so that the rubber parts close the outlet as
shown below.
• If the impeller is not properly adjusted, the device will not be able to
dispense any feed.
• The main housing of the feeder, which contains the electronics, is not
dishwasher safe. Use a dry, soft cloth to wipe it. The housing is not wa-
terproof, so please do not use a wet cloth.
• Make sure all parts of the feeder are completely clean and dry before
refilling it with feed.
Replacing the desiccant
Open the lid of the desiccant box and replace the desiccant. Replacing it
every one to two months is recommended.
Replacing the batteries
Unplug the feed dispenser and open the battery compartment cover on
the bottom to replace the batteries.
Error messages and troubleshooting
• When there is not enough feed left in the feed container, the „STATE"
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LED will start flashing red. Refill feed and then trigger a manual feeding
by pressing the
key 1x briefly. This ensures that the conveyor mecha-
nism of the dispenser is also filled with feed.
• If you use feed that is too large (>15 mm), very flat, unusually shaped
or crumbly, the feed mechanism may block and the feed may no longer
be dispensed correctly. In this case, the red „STATE" LED will also start
flashing. To remove a blockage in the feed mechanism, all feed must be
removed from the device: Lift the feed container out of the feed dispen-
ser and dump out the feed. Turn the axle on the underside of the feed
container to remove feed residues from the mechanism. You can then
replace the feed container and fill it again.
• If you have activated the notifications in the app, you will be automati-
cally informed if one of the problems described occurs.
Other connection problems
In rare cases, diffuse connection problems may occur despite successful
pairing of the feed dispenser, e.g. in the form of frequent failure of the ca-
mera image. Various problem causes can be responsible for this. In most
cases, such problems are caused by certain settings or peculiarities of the
WiFi router (e.g. firewall). We recommend the following steps to find the
cause of the problem:
1. First try to place the feeder in another corner of the room or in another
room. Sometimes there may be problems caused by interference with
other electronic equipment or certain room conditions. In these cases,
repositioning the feeder may be sufficient to solve the problem.
2. If the problem persists, we recommend testing the feeder in a different
WiFi network to determine whether the problem is caused by the WiFi
network or the feeder itself.
2.1 If the feeder works properly in another WiFi network, the problem must
be caused by the home WiFi network. (Continue with step 3)
2.2 However, if the same problem also occurs in another WiFi network, the
problem could possibly be due to a technical defect in the automatic
feeder. In this case, please contact support(smartsupport@trixie.de) to
discuss how to proceed.
Note: Instead of testing the automatic feeder e.g. in the WiFi network
of a family member or friend, you can also set up a mobile hotspot on
a second (!) smartphone and connect the dispenser to this hotspot for
testing purposes.
3. If the feeder works perfectly in another WiFi network, the problems are
most likely due to settings / peculiarities of your WiFi router.
3. 1 First, try changing the DNS server of your router to Google DNS server
8.8.8.8. This action is safe and easy to perform:
• Log in to your WiFi router as an admin.
• Locate the router's network or DNS server settings.
• Add one or both of Google's public DNS servers to the router's configuration:
• Google Primary DNS Server: 8.8.8.8
• Google Secondary DNS server: 8.8.4.4
• Save the changes and restart the router.
If required, further information on changing the DNS server can be found
in the manual for your WiFi router.
3.2 If the WiFi router has an integrated firewall, it may be necessary in rare
cases to assign a static IP address to the feeder to prevent the video
stream from being blocked by the firewall. Consult the operating instruc-
tions or customer service of your WiFi router for this.
Tips for Using IoT Devices
• Update the software on your device when security updates become available.
• Change the default passwords and use a password manager or if desired
a two-factor identification.
• Activate the firewall on your router.
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