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TROUBLESHOOTING
Before Calling for Service
Before calling for service, review this list. It may save you time and expense. This list includes common
occurrences that are not the result of a defect in workmanship or materials.
Parts and Features
Problem
Cooktop does not
Cooktop controls are locked.
work
• See Using Child Lock to turn off the Child Lock feature.
Circuit breaker has tripped or fuse is blown.
• Reset the circuit breaker.
Power outage.
• Check house lights to confirm power outage.
Installation wiring not complete.
• Contact the installer or dealer.
Cooktop does not
Incorrect element selected.
heat
• Make sure the correct control is ON for the element being used.
No power to cooktop.
• See "Cooktop does not work" above.
Elements turn off
Cooktop inner temperature is too high.
while cooking.
• Check that cooktop has been installed according to the installation instructions.
Elements do not get
Control panel may not be set properly.
hot enough.
• Check the power level.
Cookware may not be the correct size or may have a flat bottom.
• Use the recommended cookware. See Cookware section.
A fan sound can be
Cooktop inner temperature is high.
heard.
• This is normal.
The cooling fan will run when any element is turned on. With heavy use the fan may
continue to run after the controls are turned off until the cooktop has cooled.
TROUBLESHOOTING
Possible Cause & Solution
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