Malfunction
When using deep frying oil, the appli-
ance needs a very long time to warm up
(over 12 minutes).
Appliance is not working. Both illumi-
nated rings flash alternately fast.
The food is raw on the inside.
The food doesn't turn crispy and brown
anymore.
The corners of the appliance curve
upwards slightly during operation.
Customer service
If your appliance needs repairs, our customer service
is there for you. We work hard to help solve problems
quickly and without unnecessary service calls, getting
your appliance back up and running correctly in the
least amount of time possible.
When you call, please indicate the product number
(E-Nr.) and serial number (FD-Nr.) so that we can
support you in a qualified manner. You will find the
type plate with these numbers on the bottom of the
appliance. To avoid having to search for a long time
when you need it, you can enter your appliance data
and the customer support telephone number here.
E-Nr.
Customer Service O
Please read the use and care instructions provided
with your appliance. Failure to do so may result in an
error in using the appliance. This could result in a
service call that instead of fixing a mechanical issue is
only needed for customer education. Such calls are
not covered by the appliance warranty.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
877 442 4436
USA
toll-free
CANADA
800 828 9165
You can rely on the manufacturer's expertise. Rest
assured that the repair will be handled by trained
service technicians who have the original replacement
parts for your appliance.
Possible cause
Fat level set.
Installation error
Wrong temperature and deep frying
time.
Old fat or oil.
The heat causes the cooktop's metal
to expand.
FD-Nr.
Solution
When using deep frying oil, always set the
oil level on the appliance.
Check correct fitting of the connecting
cable to the control panel.
Lower temperature, increase deep frying
time.
Use fresh fat or oil.
This is normal. No curving is visible after
cooling down.
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