Abnormalities
Possible cause
Accumulation of
fat and lack of
griddle cleaning
The appliance caught
and maintenance.
fire, flames came out
Fats from food
of the appliance.
have fallen on the
burners during
cooking.
a) The hose is
not suitable for
the standard
G1/2 screw-in
connection used
in our equipment.
b) The hose
I can't connect my
is adapted to
appliance to the gas
the standard
cylinder regulator.
G1/2 screw-in
(FRANCE ONLY)
connection used
in our appliances,
but the direction
of connection has
not been followed.
The supply hose's
direction of
connection was
not followed, and
the black end of
the hose initially
The threaded
intended for the
connection of my
regulator was
appliance is broken.
mechanically
forced onto the
appliance's G1/2
gas inlet threaded
connection.
58
V.1.0
troubleshooting
Solution
Clean the appliance.
Always use the appliance with the flame protectors
correctly positioned above the burners.
Buy a hose that complies with NF D 36125 or
XP D 36112 (G1/2 and M20×1.5 threaded ends
respectively).
Check the hose's direction of connection. Caution:
the 2 hose ends are different: one is suitable for
connection to the regulator (black), the other for
connection to the G1/2 gas inlet threaded end of the
appliance.
Device not usable, contact your retailer.
Abnormalities
Possible cause
All our gas appliances are equipped with connections
Your connection is an
Impossible.
that comply with (respective) national regulations.
American connection.
The hose is not
suitable for the
universal
I can't connect my
connector
appliance to the gas
supplied with our
Purchase a hose suitable for the connector supplied
cylinder regulator.
appliances.
that also complies with current national regulations.
(OUTSIDE FRANCE)
My stainless steel
burners change colour
This is normal because stainless steel is a material that reacts to heat by
when the appliance is
changing colour.
first used.
My new appliance
Your appliance has been part of a batch of samples tested in the
seems to have already
laboratory, which may explain the marks of use.
been used.
My griddle is flaking/
The enamel on my
Contact your retailer.
griddle is breaking
down.
Defect related to
the manufacturing
process of cast
iron parts: an
My griddle cracked
air bubble may
Contact your retailer.
when first heated.
accidentally
remain when
the molten iron
is placed in the
mould.
Solution
59
V.1.0
troubleshooting