8.3 Thawing
CAUTION
Do not thaw or warm breast milk in a microwave or a pan of boiling water. This helps
preserve important components and prevents burns.
• To preserve breast milk components, thaw the milk overnight in the refrigerator.
• Alternatively, hold the bottle or bag under warm water (max. 37 °C / 98.6 °F).
NOTICE
Gently swirl the bottle or bag to mix any fat that has separated. Avoid shaking or stirring the
milk.
9. Troubleshooting
In case of an unexpected behaviour of your breast pump check with the troubleshooting table if
you find the issue in the column "Problem" and follow the instructions in the column "Solution".
Troubleshooting table
Problem
Solution
There is low or
Check the O-ring on the stem for presence and proper condition. If it is missing or
no suction
defective, contact the Medela Customer Service.
Make sure that the breast shield forms a complete seal around the breast.
Make sure that the yellow valve head and the white membrane are clean and not
damaged.
Make sure that the membrane lies flat on the valve head.
Make sure that the valve head is positioned sideways on the connector.
Make sure that the components of the handle are assembled correctly.
Check all connections.
If suction does not improve after having followed these steps, contact the Medela
Customer Service.
There is no
Ensure your breast pump is assembled correctly and there is suction.
milk flow
Relax and take a 10-15 minute break if expression is not achieved after two consecutive
pumping sessions.
Consult your lactation consultant/breastfeeding specialist if expression still does not
occur.
If you have not resolved the problem with your breast pump or you have further questions, please contact
Medela Customer Service. For contact data visit www.medela.com. Under "Contact" choose your country.
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