Messages
Display
Reason
Invalid Hematocrit
Temperature Error
•
Too Cold/ Too Hot
Sample Not Detected
or Sample Drop on
Top of Test Strip
If error message still appears, any other error message appears or troubleshooting does not
solve the problem, call 1-800-803-6025, Monday - Friday, 8AM-8PM EST.
Action
Repeat with new test strip, using capillary whole
blood from the finger.
If error persists, call 1-800-803-6025, Monday -
Friday, 8AM-8PM EST.
Move meter and test strips to area
between 41°F-104°F;
wait 10 minutes for system to reach
room temperature before testing.
Retest with new test strip and larger sample.
Make sure Sample Tip of test strip
touched top of sample drop.
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Display
Reason
Used Test Strip,
Test Strip Outside
of Vial Too Long.
Meter Error
Test Strip Error, or
Very High
Blood Glucose Result
(higher than 600mg/dL)
If error message still appears, any other error message appears or troubleshooting does not
solve the problem, call 1-800-803-6025, Monday - Friday, 8AM-8PM EST.
Action
Repeat with new test strip.
If error persists,
call 1-800-803-6025,
Monday - Friday, 8AM-8PM EST.
Call 1-800-803-6025,
Monday - Friday, 8AM-8PM EST.
Retest with new test strip. If error persists, call
1-800-803-6025, Monday - Friday, 8AM-8PM
EST. If you have symptoms such as fatigue, excess
urination, thirst or blurry vision, follow your Doctor
or Heathcare Professional's advice for high blood
glucose.
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