Troubleshooting; Solving Firmware Upgrade Problems; Solving Dimm Installation Problems; Solving Network Problems - HP Officejet 9100 Guía De Instalación Inicial

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Troubleshooting

This section provides troubleshooting suggestions for some of the most common issues associated
with installing the digital send authentication solution.
For more all-in-one troubleshooting tips, see the onscreen user's guide.

Solving firmware upgrade problems

The firmware upgrade was not successful.
Print a configuration page and verify that the firmware version is SMR3xxxx or higher. If the
firmware version is not higher than SMR3xxxx, try upgrading the firmware again.
The all-in-one was active when the firmware was being upgraded.
Before starting to upgrade the firmware, make sure that Ready appears on the all-in-one
control panel.

Solving DIMM installation problems

The DIMM might not be properly seated.
Remove the DIMM and then reinsert it into the slot until it snaps into place.
The DIMM slot might be defective.
Try inserting the DIMM into the other DIMM slot, and then print a configuration page and
check the DIMM slot entries in the Device Information section to verify that the DIMM is installed.
If installed properly, the DIMM should be listed as "Enhanced Digital Send Solution".
The DIMM might be defective.
If you suspect that the DIMM is defective, contact HP support.

Solving network problems

The all-in-one is not set up correctly on the network.
Make sure that the all-in-one is set up properly and connected to the network. PING the device
and make sure that it is responding.
The print server installed in the all-in-one does not support digital
send features.
The print server shipped with the HP Officejet 9130 all-in-one supports digital send features.
However, other print servers might not support these features. For a list of print servers that
support digital send features, see "Specifications" on page 12 and the onscreen user's guide.
Security settings of the Windows network might be incompatible.
The digital send authentication solution supports the default security settings for Windows
networks. However, it might not support all non-default security settings (for example,
enabling Server Message Block (SMB) signing as well as only accepting NTLMv2).
10 Troubleshooting