9.
Troubleshooting
Please review the suggested solutions before calling customer service.
Problem
Possible Cause
1
The device shows the following
The battery is not connected.
picture during charging:
2
The device does not turn on by
1. The button may be functioning
pressing On/Off button
incorrectly.
2. The battery may be empty.
3. Electronic malfunction.
3
The device shuts off while
The battery is empty.
measuring.
4
No sound while measuring.
"Sound control" set at "Mute" level.
5
The device does not show file ad-
1. Bad electrical contact.
vance inside the canal
2. Electronic malfunction.
6
Incorrect measurements
1. Dry/calcified canal.
2. Restoration treatment conductive
path is blocked.
3. Spillage of blood or irrigating
liquid provide conductive path
outside the canal.
4. Deep caries provides conductive
path outside the canal.
5. Metal crown or metal filling
provide conductive path outside
the canal.
6. Perforation.
7. Large lateral canal.
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Solution
Open the battery compartment,
and connect the battery as descri-
bed in the User Manual, section 7.1.
Warning: Use only original
battery pack from your supplier!
1. P ress the On/OFF button for
several times.
2. Charge the battery.
3. Contact your customer service.
Charge the battery.
Adjust the sound level by pressing
the "Sound Control" button.
1. Perform cable connection test as
described in the User Manual,
section 6.4.
2. Contact your customer service.
1. Irrigate the canal.
2. Remove old canal filling to open
the path, irrigate the canal.
3. Dry the excessive liquid.
4. Block the external conductive
path.
5. Avoid contact between the file
and metal crown/filling.
6. Remove the file, close the
perforation and repeat the
measurements, carefully inser-
ting the file into canal.
7. Try to continue the measure-
ments (gently advance the file
towards apex until regular
readings appear).
10. Warranty
CanalPro Apex Locator is warranted for 24 months from the date of purchase. The accessories (cables,
battery etc.) are warranted for 6 months from the date of purchase.
The warranty is valid for normal usage conditions. Any damage caused by accident, abuse, misuse, or as a
result of service or modification other than by a person authorized by the manufacturer will render the
warranty void. The warranty is in lieu of any other warranty expressed or implied.
11. Disclaimer
The manufacturer, its representatives and its dealers shall have no liability or responsibility to customers
or any other person or entity with respect to any liability, loss or damage caused or alleged to be caused
directly or indirectly by equipment sold or furnished by us, including, but not limited to, any interruption
of service, loss of business or anticipatory profits, or consequential damages resulting from the use or
operation of the equipment.
The manufacturer reserves the right to implement changes and modifications of the product at any time,
to revise this publication and to make changes in the contents hereof without obligation to notify any
person of such changes, modifications or revisions.
12. Certification
CanalPro Apex Locator complies with the following standards: IEC 60601-1 (Safety) and IEC 60601-1-2
(Electromagnetic compatibility), including conducted and radiated immunity tests as specified for equip-
ment of Group 1 Class B.
CanalPro Apex Locator is covered by the "CE Marking of Conformity" certificate. The device bears the
following CE identification mark:
13. Technical Specifications
CanalPro Apex Locator belongs to the following category of medical devices:
• Internally powered equipment (2.4V NiMH rechargeable battery)
• Type BF applied parts
• Not suitable for use in the presence of flammable anesthetic mixtures with air, oxygen or nitrous oxide
• Continuous operation
• Ingress of liquids – not protected
• The device is intended for indoor use only
• Environmental conditions during transportation: temperature: –20 °C to +60 °C
• (0 to 140 °F); relative humidity: 10 % to 90 %, non-condensing
CanalPro Apex Locator is intended for use in electromagnetic environment specified for equipment of
Group 1 Class B.
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