No Power to Smoker:
Check that all plugs are correctly and firmly inserted into sockets.
Check fuse (located on smoke generator). Check to make sure
the outlet, Ground Fault Circuit Interrupter (GFCI), has not
been tripped.
Bisquettes will not Advance:
Check the drive guide and clear all loose wood chips. By cleaning
the smoke generator, bisquette jamming and undue wear and tear
can be avoided.
Bisquette does not Burn Completely:
Check to see if other electrical equipment is plugged into the
circuit. The smoker should be plugged into its own dedicated
wall circuit. Check to make sure the bisquette burner is free of
residue build up.
Smoker Oven Not Reaching Temperatures:
Allow smoker oven time to preheat. Remember, once food is put
in the oven, the temperature will drop, and slowly rise again. Try
closing the Damper slightly and keeping the smoker out of the
wind. Next, try using a separate thermometer inside the smoker
oven to ensure the temperature is reading correctly.
Note- Normal cooking temperature is between 200° F – 250° F. Keep
in mind that the Temperature shown on the Display is for reference only
and is not intended to give exact internal temperatures of the food. The
internal temperature will be higher closer to the Heat Element.
If these tips don't work, please call our Customer Service at
Canada 1-800-665-4188 or USA 1-866-508-7514
Trouble Shooting
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