3-YEAR LIMITED WARRANTY
Th e manufacturer warrants that your new Electric Fireplace is free from manufacturing and material defects for a period
of 3 years from date of puchase, subject to the following conditions and limitations.
1. Install and operate this appliance in accordance with the installation and operating instructions furnished with the
product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify
this warranty.
2. Th is warranty is non-transferable, and is made to the original owner, provided that the purchase was made through
an authorized supplier of the product.
3. Th e warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship,
provided that such part(s) have been subjected to normal conditions of use and service, aft er said defect is confi rmed
by the manufacturer's inspection.
4. Th e manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding
the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s),
repair, replacement, or othe wise of same, will not be covered by this warranty, nor shall the manufacturer assume
responsibility for same.
6. Th e owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or
damage arising out of the use, or inability to use the product,except as provided by law.
7. All other warranties – expressed or implied –with respect to the product, its components and accessories, or any
obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
8. Th e manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with
respect to the sale of the product.
9. Th e warranties as outlined within this document do not apply to non accessories used in conjunction with the
installation of this product.
10.Th is warranty gives you specifi c legal rights, and you may also have other rights which vary from state to state.
Th is warranty is void if:
a. Th e fi replace is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.
CUSTOMER SERVICE
www.tsicustomerservice.com
For Customer Service Call 1-800-318-9373
Questions? Our experts are standing by assist you at our Toll-Free help line, we can help you with assembly,
and, if necessary replace damaged/missing parts. Assistance is available 7 days a week/24 hours a day/
365 days per year.
IMPORTANT:
Before contacting Customer Service please have this information available:
• Serial Number
• Model Number
• Sales Receipt or Proof of Purchase
23RM20201REV.0
25
MP#YC