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PROBLEMS, CAUSES & SOLUTIONS
Your MR. COFFEE
Espresso, Latte & Cappuccino Maker has been carefully designed to give
®
you many years of trouble-free service. In the unlikely event that your new espresso machine
does not operate satisfactorily, please review the following potential problems and try the steps
recommended BEFORE you call Mr. Coffee Service Center.
Problem
Possible Cause
Unable to steam
• Water reservoir is empty
• Unit is not turned on
• Frothing wand is clogged
Coffee does
• No water in water reservoir
not come out
• Coffee grind is too fine
• Too much coffee in the filter
• Appliance not turned on or
plugged in
• Coffee has been tamped /
compressed too much
Coffee comes out
• Coffee is ground too coarse
too quickly
• Not enough coffee in the
portafilter
Do you still have questions? You can call us toll-free at the MR. COFFEE
Department, 1-800-MR COFFEE (1-800-672-6333) or you can visit us at www.mrcoffee.com.
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Solution
• Fill water reservoir with 2 oz (the steam icon
on the fill cup) of water and pour into water
reservoir
• Plug in power cord and slowly turn control
knob to Steam position
• Remove frothing wand cover and check
if metal frothing wand is clogged with a
needle or paper clip. Then, follow cleaning
instructions on page 11
• Add water to water reservoir
• Grind coffee less fine
• Fill portafilter following instructions on
page 8
• Plug in power cord
• Refill portafilter with espresso ground coffee
and GENTLY tamp
• Use a finer grind of espresso coffee
• Follow How to Brew Espresso instructions
carefully paying close attention to
measurements for coffee
Consumer Service
®
Problem
Possible Cause
Milk is not foamy
• Not enough water in water
after frothing
reservoir to steam
• Milk is not cold
• Using whole milk
Coffee comes out
• Portafilter not rotated to lock
around the edge
position
of the portafilter
• Coffee grounds around edge
of filter
• Too much coffee in the filter
Portafilter changed
• Dishwasher
color
Milk sucked in the
• Not enough water to froth /
machine through
steam in the water reservoir
the frothing wand
Solution
• Follow the "How to Froth" instructions paying
close attention to the water measurements
• Use cold milk to froth
• For best results, use 2% or skim milk
• Rotate portafilter to lock position
• Wipe off excess grounds from rim of
portafilter
• Put less coffee in the filter
• It is still safe to use. We do not
recommend putting it in the dishwasher
• You should hear the steam coming out. If it
is silent, remove the frothing wand from the
milk. Then, follow frothing instructions on
pages 8 & 9
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