Troubleshooting
If the LUX™ LCD detects an internal error or a wrong connection, it shows an
error code on the display panel, and stops functioning. These codes allows you
to identify the cause of the error, and help you find the solution to the problem. If
the error persists, please call our customer service department for assistance at
1-855-928-6748.
E1:
Internal circuits have disconnected.
Self-help:
Call our customer service department for assistance.
E2:
The internal sensor has short-circuited, or the unit is
overheating.
Self-help:
Try to cool the unit by turning it off and unplugging as well as
removing the cooking pot.
E4:
The pressure switch has malfunctioned.
Self-help:
Check the cooking pot for warping. Check the heating plate for
any food residue.
Problem
• Please be advised that the lid can't be opened until the
The lid cannot
floating valve drops down.
be opened at
• Make sure you turn the regulator to steam until all internal
the end of the
pressure is released and the lid opens easily.
cooking cycle
• If this occurs frequently, the gasket may need to be adjusted.
• Close the lid correctly, ensuring there is no gap between lid
and base.
Steam is
• Ensure the silicone gasket is clean, free from damage, or
escaping from
cracks, and correctly inserted.
the lid
• If the problem persists, call our customer service
department.
• Close the lid correctly ensuring there is no gap between lid
and base.
The self-locking
• Ensure the silicone gasket is clean, free from damage or
pin does not
cracks and correctly inserted.
rise
• Ensure that the self-locking pin can move freely.
• If the problem persists, call our customer service
department.
• Ensure that the pressure regulator valve is correctly placed in
its housing.
The cooker is
• Add more liquid/food to the bowl. There should be a
not getting to
minimum of 1 cup of food and liquid in total.
pressure
• If the problem persists, call our customer service
department.
Easy Solution
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• When the lid is locked, ensure the self-locking pin is secured
correctly.
• Ensure that the pressure regulator valve is correctly placed in
The timer
its housing.
cannot count
• Add more liquid/food to the bowl. There should be a
down
minimum of 1 cup of food and liquid in total.
• If the problem persists, call our customer service
department.
Water is
• Ensure the cooker is on a flat, level surface and that the
collecting on
condensation drip cup is installed on the side of the cooker.
the countertop
• Empty the condensation drip cup.
• Ensure that the lid is on the correct position. For Sauté, the
The unit is
lid needs to be off. If the lid is closed under these functions,
beeping and
the unit beeps and an icon indicates to open the lid. For all
not turning on
other functions, the lid must be closed. If the lid is open the
unit beeps and an icon indicates to close the lid.
Floating Valve Installation
Floating valve
Floating Valve
Floating Mini Gasket
Floating Mini Gasket
Figure: Floating valve Installation
Insert the floating valve from the top of the lid and secure it in place with the washer from the
bottom of the lid.
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