Troubleshooting Procedures - Kohler K-1397 Guia Del Usuario

One-Year Warranty - For Mexico (cont.)
IMPORTER:
INTERNACIONAL DE CERMICA, S.A. DE C.V.
AV. CARLOS PACHECO NO. 7200
CHIHUAHUA, CHIH., MEXICO C.P. 31060
TEL: 52 (14) 29-11-11

Troubleshooting Procedures

This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or qualified
electrician should correct all electrical problems. For warranty service, contact your dealer or wholesale
distributor.
Troubleshooting the Whirlpool System
Symptoms
1. User keypad does not
illuminate when power button
is pressed or outer ring is
rotated.
2. Motor starts, but all jets are not
functioning.
3. User keypad is illuminated, but
does not respond to buttons or
outer ring.
4. User keypad indicator bar
keeps scanning at power-up.
1022205-5-C
Probable Causes
A. No power to control.
B. GFCI or ELCB tripped.
C. Wiring harness from user
keypad to control is loose,
disconnected or damaged.
D. User keypad does not work.
E. Control does not work.
A. Jet is closed.
B. Jet not installed correctly.
C. Jets are blocked.
A. Control program is locked.
B. Wiring harness from user
keypad to control is loose,
disconnected or damaged.
C. User keypad does not work.
D. Control does not work.
A. Control program is locked.
B. Wiring harness from user
keypad to control is loose,
disconnected or damaged.
C. User keypad does not work.
D. Control does not work.
12
Recommended Action
A. Check wiring and connect
power. If problem persists,
refer to installer/dealer.
B. Reset GFCI or ELCB.
C. Check wiring for proper
connections. Replace wiring
harness if necessary. Refer to
installer/dealer.
D. Replace user keypad. Refer to
installer/dealer.
E. Replace control. Refer to
installer/dealer.
A. Rotate jet trim
counterclockwise to open.
B. Reinstall jet; check for O-ring
damage.
C. Remove blockage.
A. Reset GFCI or ELCB.
B. Check wiring for proper
connections. Replace wiring
harness if necessary. Refer to
installer/dealer.
C. Replace user keypad. Refer to
installer/dealer.
D. Replace control. Refer to
installer/dealer.
A. Reset GFCI or ELCB.
B. Check wiring for proper
connections. Replace wiring
harness if necessary. Refer to
installer/dealer.
C. Replace user keypad. Refer to
installer/dealer.
D. Replace control. Refer to
installer/dealer.
Kohler Co.