Troubleshooting - Tripp-Lite B022-002-KT-R Manual De Usuario

7. Troubleshooting

If you are experiencing problems, first make sure that there are no cable
problems. Check all cable connections.
Problem
Mouse Not
Responding*
Video
Problems
Keyboard Not
Responding*
* Some notebook computers, notably the IBM
switch when their mouse and keyboard ports are used simultaneously. To avoid this problem, only connect
the mouse port or the keyboard port to the switch. If you connect the mouse port, you will need to use the
notebook's keyboard when the notebook is the active computer. These switches are designed to work with
PS/2 keyboards. Older XT (84 key) and AT keyboards will not work.
1003195 93-2181.indb 11
Cause
Mouse needs to be
reset
Switch needs to be
reset
Wrong type of mouse
or adapter
Unsupported or
incorrect mouse
driver
Resolution and/or
Bandwidth set too
high
A power source such
as a power panel or
poorly insulated
device is too close
to the KVM switch or
its cables
Keyboard needs to
be reset
Switch needs to be
reset
Switch is in Auto Scan
Mode
Switched between
PCs during boot-up
procedure
®
Thinkpad
Solution
Unplug the mouse from the Switch, then plug it
back in.
Turn off the PCs. Wait 5 seconds; then turn the
PCs on.
The switch will only work with a PS/2 mouse. A
serial mouse cannot be converted to a PS/2
mouse by using a serial to PS/2 adapter. One
exception is a combo-mouse which is specifically
designed for both applications. In this case,
ensure that the mouse is set up for PS/2 mode
and is being used with the adapter originally
provided.
Each PC needs to be using the mouse driver
correlating to the mouse connected to the
console port.
Some newer mice (with extra buttons and wheels)
have unique drivers that may not be supported.
Try a regular mouse with a generic mouse driver
(like the one that comes with the operating
system).
The Switch supports VGA, SVGA, Multisync,
and XGA (interlaced) monitors with resolutions
of up to 2048 x 1536 Hz.
Move the device that is creating the
electromagnetic interference, or move the KVM
switch and/or its cables.
Unplug the keyboard from the Switch, then plug
it back in.
Turn off the PCs. Wait 5 seconds; then turn the
PCs on.
On 4-port, press the [Spacebar] to exit Auto Scan
mode. On 2-port, press any manual port selection
awitch on the KVM.
Shut down the PC and reboot without switching
between PCs.
® ®
and Toshiba Tecra
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4/23/2010 2:24:25 P