TROUBLESHOOTING
Troubleshooting
SERVICE INDICATOR
'SERVICE' flashes in control panel display.
•
Verify condenser is clean.
•
Turn unit off at the control panel, then on. If indicator
continues to flash, contact Sub-Zero factory certified
service.
UNIT OPERATION
No lights or cooling.
•
Verify power is on.
•
Verify electrical power to unit and home circuit breaker
is on.
No lights in refrigerator or freezer.
•
Door/drawer may have been left ajar which has disabled
lights to eliminate excess heat. If lights are out, close
door/drawer for one hour. If lights are still out, contact
Sub-Zero factory certified service.
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Sub-Zero Customer Care 800.222.7820
Frost, condensation or ice build up inside unit.
•
Verify condenser is clean.
•
Verify door/drawer is closing properly.
•
Verify door/drawer has not been left ajar.
•
Verify door/drawer gasket does not have rips or tears. If
it does, contact Sub-Zero factory certified service.
•
If icing is heavy, turn unit off and use a hair dryer to melt
ice. Hair dryer should be set on low and kept moving
at all times. Once ice has melted, wipe up water with a
cloth or paper towel.
High temperatures, unit runs excessively or unit giving off
too much heat.
•
Verify condenser is clean.
•
Verify door/drawer is closing properly.
•
Verify door/drawer has not been left ajar.
•
Increased ambient temperatures may cause compres-
sors to run longer.
•
If temperature display shows 38° and 0°, but is not
cooling, unit may be in showroom mode. Contact
Sub-Zero Customer Care at 800-222-7820.