Crowcon Gas-Tec Manual Del Usuario página 46

Warranty
XIV Warranty
This equipment leaves our factory fully tested and calibrated . If within the warranty period of one year
from despatch, the equipment is proved to be defective by reason of faulty workmanship or material, we
undertake at our option either to repair or replace it free of charge, subject to the conditions below .
Warranty Procedure
To facilitate efficient processing of any claim, contact our customer support team on +44 (0)1235 557711
with the following information:
Your contact name, phone number, fax number and email address .
Description and quantity of goods being returned, including any accessories .
Instrument serial number(s) .
Reason for return .
A Crowcon Returns Number ("CRN") will be issued for identification and traceability purposes .
Instruments will not be accepted for warranty without a Crowcon Returns Number. It is essential
that the address label is securely attached to the outer packaging of the returned goods.
The guarantee will be rendered invalid if the instrument is found to have been altered, modified, disman-
tled, or tampered with . The warranty does not cover misuse or abuse of the unit .
Any warranty on batteries may be rendered invalid if the use of an unauthorized charger is proven . Non-
rechargeable batteries are excluded from this warranty .
Warranties on sensors assume normal usage, and will be rendered invalid if the sensors have been
exposed to excessive concentrations of gas, extended periods of exposure to gas or have been exposed
to 'poisons' that can damage the sensor, such as those emitted by aerosol sprays .
Warranty Disclaimer
Crowcon accept no liability for consequential or indirect loss or damage howsoever arising (including any
loss or damage arising out of the use of the instrument) and all liability in respect of any third party is
expressly excluded .
This warranty does not cover the accuracy of the calibration of the unit or the cosmetic finish of the prod-
uct . The unit must be maintained in accordance with the Operating and Maintenance Instructions .
Our liability in respect of defective equipment shall be limited to the obligations set out in the guarantee
and any extended warranty, condition or statement, express or implied statutory or otherwise as to the
merchantable quality of our equipment or its fitness for any particular purpose is excluded except as pro-
hibited by statute . This guarantee shall not affect a customer's statutory rights .
Crowcon reserves the right to apply a handling and carriage charge whereby units returned as faulty, are
found to require only normal calibration or servicing, which the customer then declines to proceed with .
For warranty and technical support enquiries please contact:
Customer Support
Tel +44 (0) 1235 557711
Fax +44 (0) 1235 557722
Email customersupport@crowcon.com
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Gas-Tec