10 Trouble-shooting
10.1 Solving problems yourself
WARNING!
Risk of injury. The appliance does not contain any
components that you can service or repair yourself.
– Never use a defective appliance!
– Do not attempt to carry out any repair work yourself. If a
defect is found, contact our Customer Service Department
(see ►'Customer Service Centres', page 212).
Before you contact our Customer Service or send the appliance in, please
use the following table to check whether the problem can be solved at home.
Problem
Cause
The appliance
The power plug
does not switch
is not inserted
on.
properly.
The appliance
The childproof
does not react to
safety device is
any key input.
activated.
The cooking
The door is not
process does not
closed properly.
start.
Remedy
Insert the plug into the wall outlet.
Deactivate the childproof safety
device ► 'Childproof safety lock',
page 32.
Close the door fi rmly.
Problem
Cause
Sparks are
Unsuitable
detected during
kitchen utensils.
operation.
Metal objects
inside the
cooking
compartment.
The turntable
The roller ring
jerks or does not
and cooking
move smoothly.
compartment
base are not
clean.
The food or
Insuffi cient
beverages are
power.
not cooked or
Cooking/heating
hot enough.
time too short.
The food or
Too much power. Select a lower power setting.
beverages
are burnt,
Cooking/heating
overcooked or
time too long.
too hot.
Remedy
Use only microwaveable kitchen
utensils, without any metal parts or
decoration.
Ensure there are no metal objects
inside the cooking compartment
when microwaving.
Clean both parts, ►'Cleaning and
care', page 32.
Increase the power setting.
Select a longer cooking/heating
time.
Select a shorter cooking/heating
time.
33
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