Operator's Manual
Appendix III
Alethia Error Codes and Troubleshooting
The Alethia will display Error Codes when system failures are detected. Error Codes, descriptions and the
actions recommended for correction are summarized in the table below.
Error
Description
Code
500
Real time clock not working.
501
Non-Volatile RAM (NVRAM) not working.
504
Voltage out of range.
505
Voltage out of range.
506
Voltage out of range.
507
Voltage out of range.
508
Interior temperature is too hot.
509
Block A temperature is too hot.
510
Block B temperature is too hot.
Firmware Error: Heater block is not
502
heating properly.
Firmware
503
(NVRAM) did not initialize properly.
Firmware Error: Test results were not
511
fetched from Non-Volatile RAM (NVRAM)
properly.
Firmware Error: Device parameters were
512
not fetched from Non-Volatile RAM
(NVRAM) properly.
515
Invalid block number status check.
516
Real Time clock read reported error.
Block A did not return a valid temperature
517
reading.
Block B did not return a valid temperature
518
reading.
Initial Optic read on Block A did not report
519
valid status.
Initial Optic read on Block B did not report
520
valid status.
Alethia Operator's Manual: ENGLISH
Copyright© Meridian Bioscience, Inc.
SN11042, REV. 07/2018
Error:
Non-Volatile
RAM
Action Required
Power-off instrument and unplug for 10
minutes, allowing it to cool.
back in and turn instrument back on.
Allow POST Testing to be completed.
Move unit to a cooler environment. Plug
unit back in and turn instrument back on.
Allow POST Testing to be completed.
Turn unit off and wait for it to cool. Plug
unit back in and turn instrument back on.
Allow POST Testing to be completed.
Power-off instrument and unplug for 10
minutes, allowing it to cool.
back in and turn instrument back on.
Allow POST Testing to be completed.
Plug unit
Plug unit
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