Ezviz C2C Guia De Inicio Rapido página 8

Troubleshooting
"The device is offline." or "The device is not registered." prompts appear when adding
Q:
the camera using the EZVIZ App.
1. Make sure the network, which the camera is connected to, is working properly and
A:
the router's DHCP is enabled.
2. Hold down the RESET button for 10s to reset the settings if you change the network
parameters.
Q:
The mobile phone cannot receive alarm prompts when the camera is online.
1. Make sure the EZVIZ app is running on your mobile phone.
A:
2. For Android OS mobile phone, make sure the app is running in the background;
and for iOS mobile phones, enable the message push function in "Settings >
Notification".
Q:
Does the camera support power via USB devices or a portable battery.
A:
It's advised to use the EZVIZ standard power adapter to provide a stable voltage supply.
For more information, please visit www.ezvizlife.com.
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