51
TROUBLESHOOTING
This section includes a list of error messages and frequently asked questions for prob-
lems you may encounter with your blood pressure monitor. If the products not operating
as you think it should, check here before arranging for servicing.
PROBLEM
No power
Low batteries
Error message
Warning
message
SYMPTOM
Display will not
light up.
Display is dim or
+ Lo
shows
E1 shows
E 3 shows
E 10 or
E 11 shows
E 20 shows
E 21 shows
EEx,shows on the
display.
out shows
CHECK THIS
Power is exhausted.
AC adaptor is insert-
ed incorrectly.
Power is low.
Bluetooth pairing
timeout
The cuff is not
secure.
The monitor detected
motion,talking or the
pulse is too poor
while measuring.
The measurement
process does not
detect the pulse
signal.
The treatment of the
measurement failed.
A calibration error
occurred.
Out of measurement
range
ENGLISH
REMEDY
Charge the power
Insert the AC adaptor tightly
Charge the power
Make sure that phone's
Bluetooth and APP is on
and measure again.
Readjust the cuff and relax
for a moment and then
measure again.
Relax for a moment
and then measure again.
Loosen the clothing on the
arm and then measure
again.
Relax for a moment and then
measure again.
Retake the measurement. If
the problem persists, contact
the retailer or our customer
service department for further
assistance. Refer to the
warranty for contact
information and return
instructions.
The measurement result
is out of the measurement
range (SYS: 60mmHg to
230mmHg; or DIA: 40mmHg
to 130mmHg; or Pulse:
40-199 pulse/minute)