Remote control
Problem
Cause
The sound bar
The sound bar is out of the
operating range.
cannot be
controlled using
The batteries are weak.
the remote
The remote control sensor of the
control.
sound bar is exposed to direct
sunlight or strong lighting.
The TV cannot
The remote control sensor of the
be controlled
TV is blocked by the sound bar.
using the TV
remote control.
There may be any problem with
the TV or TV remote control.
The TV cannot
The TV Remote Repeater
function is disabled.
be controlled by
using the TV
The TV remote control does not
Remote Repeater
use infrared signals. (Some
function.
remote controls may not work
even if it uses infrared signals.)
The sound bar and TV are too
close or too far from one another.
There is any obstacle (such as
cables) between the sound bar
and TV.
16
Remedy
Use the remote control within the
operating range (p.6).
Replace with new batteries (p.6).
Adjust the lighting angle, or reposition
the sound bar.
Use the TV Remote Repeater function
(p.13) or remove the stands of the
sound bar so that the TV remote
control sensor is not blocked (p.4).
Refer to the manuals of the TV.
Enable the TV Remote Repeater
function (p.13).
The TV Remote Repeater function
cannot be used in this case. Adjust the
position of the sound bar so that the
remote control sensor of the TV is not
blocked by the sound bar and use the
TV remote control to operate the TV.
Move the sound bar away from the TV
more than 50 mm (2") (p.4).
If necessary, remove or attach the
stands of the sound bar (p.4).
Remove the obstacle between the
sound bar and TV.
The sound bar
The TV remote control key was
not held down long enough.
does not learn
TV remote
The TV remote control does not
control
use infrared signals. (Some
operations.
remote controls may not work
even if it uses infrared signals.)
The position where you operated
the TV remote control is not
appropriate.
The batteries of the TV remote
control are weak.
The remote control sensor of the
sound bar is exposed to direct
sunlight or strong lighting.
The transmission of the remote
control signal was disturbed by
the TV screen light.
Sound is coming
Audio output is enabled on the
TV.
from the TV
when the sound
bar volume is
turned up with
the TV remote
control.
(when TV remote
control learning
function is used)
The power of the
The power of the TV was on when
you performed the learning
sound bar and of
operation.
the TV switch in
the opposite
direction. (For
example, the TV
is turned off if
the sound bar is
turned on.)
(when TV remote
control learning
function is used)
Hold down the key for more than 1
second twice or three times (p.11).
The TV remote control learning
function cannot be used in this case.
Use the supplied remote control to
operate the sound bar.
Operate the TV remote control at the
appropriate position (p.11).
Replace with new batteries.
Adjust the lighting angle, or reposition
the sound bar.
Turn off the TV and perform the
learning operation again (p.11).
Change the TV setting to disable the
TV speaker output. If a setting to
disable the speaker output is not
available on your TV, try the following
methods.
- Connect headphones to the
headphone jack on the TV.
- Set the TV volume to minimum.
Press the power key on the TV and
(power) on the front panel of the sound
bar to turn on them and then press the
power key on the TV remote control to
turn off them.