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Troubleshooting Guide
This guide lists common problems and their solutions.
Please refer to this guide before requesting service.
If you need further assistance, please contact Naxa
Technical Support (www.naxa.com/naxa_support/).
Symptom
Possible Cause
There is no
The power adapter
power.
is not connected.
The unit is in
Standby mode.
There is no
The volume is set
sound.
to the minimum
level.
The connected
device is not in
playback mode.
The input source is
incorrect.
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Possible Solution
Connect the AC/DC
power adapter.
Press
to turn the unit
on.
Pres VOL+ to increase
the volume level.
Start playback on the
connected device and
make its volume is set
to a high level.
Check which connection
your device is using and
then press MODE to set
the active mode.
Symptom
Possible Cause
The sound is
The bass level of
distorted.
the connected de-
vice is too high.
The volume level is
too high.
The remote
The battery is dead. Replace the battery in
control is not
working.
The Blue-
The Bluetooth
tooth
con-
vice is too far from
®
nection is not
the sound bar.
working.
The Bluetooth
device has not been
paired.
Possible Solution
Reduce the bass level of
the connected device.
Press the BASS– button
to reduce the bass level
on the sound bar.
Press VOL– to reduce
the volume level.
the remote control with
a new one.
de-
Reduce the distance be-
®
tween the Bluetooth®
device and the sound
bar.
Pair the Bluetooth
®
®
vice with the sound bar.
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de-
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