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TROUBLESHOOTING GUIDE
PROBLEM
CAUSE
Tip not fully engaged.
Jet Tips and
Tongue Cleaner
Leakage between the
tip and handle knob.
Tip is worn.
Pik Pocket® Tip
Tear in soft tip.
Damage to the hose.
Dental Water Jet Base
Hose to the handle leaks.
Missing reservoir valve or
Reservoir leaks.
reservoir valve is upside down.
Reservoir not positioned
Inadequate pressure.
properly.
Motor not running.
Unit doesn't start.
Still have questions? Go to www.waterpik.com and click on "Dental Care" and the "Ask Ann" link.
If none of these corrective actions are successful, call the Water Pik, Inc. Customer Service Center.
Toll-Free Number: 1-800-525-2774 (U.S.A.) 1-888-226-3042 (Canada).
CORRECTIVE ACTION
Remove tip and reinstall.
Replace with new tip.
Can be replaced by authorized
service center or contact Water
Pik, Inc. Customer Service for a
self service repair kit.
Replace reservoir valve
(Call Water Pik, Inc. Customer
Service Center).
Turn valve right-side up.
Re-position reservoir. Press down
firmly on the reservoir.
Be sure outlet is functioning;
test with another appliance
(check electrical reset button
and/or wall switch).
When purchased in the United States or Canada: Water Pik, Inc. warrants to the original purchaser/
owner of this new product that it is free from defects in materials and workmanship for two years
from date of purchase. Save your receipt as your proof of purchase date. We will repair or replace
any part of the product, which in our opinion is defective, provided the product has not been abused,
misused, altered or damaged after purchase and was used according to these instructions. This
limited warranty excludes the standard Jet Tips, Pik Pocket
or the Toothbrush Tip attachments.
In the United States, this warranty gives you specific legal rights and you may also have other rights
which vary from state to state.
LIMITED TWO-YEAR WARRANTY
tips, Orthodontic Tips, Tongue Cleaner,
®
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