General Troubleshooting - i-SENS KetoSens BT Manual Del Usuario

General Troubleshooting

Problem
The display is
blank even after
inserting a test
strip.
The test does not
start even after
applying the blood
sample on the test
strip.
The test result
does not match the
way you feel.
Note
If the problem is not resolved, please contact Customer Service:
1-800-429-5001 Mon–Sat, 9 am–9 pm EST. At all other times or
in case of emergency, contact your healthcare professional or
emergency medical response.
54 www.i-sens.com
Troubleshooting
Check whether the test strip is inserted
•
with the contact bars facing up.
Check if the strip has been inserted
completely into the test strip port.
Check if the appropriate test strip was
•
used. Check whether the batteries are
inserted with the + side facing up.
Replace the batteries.
•
Check if the confirmation window is
•
filled completely.
Repeat the test after inserting a new
•
test strip.
Repeat the test after inserting a new
•
test strip.
Check the expiration date of the test
•
strip.
Perform control solution test.
•