Problem
Outlet does not
provide power to
equipment
The UPS does not
perform expected
runtime.
The UPS will not
turn on.
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Copyright © 2015 CyberPower Systems, Inc.
TROUBLE SHOOTING
Possible Cause
Circuit breaker has tripped
due to an overload.
Batteries are discharged.
Unit has been damaged by
a surge or spike.
Uncritical outlets have
turned off automatically due
to an overload.
Batteries are not fully
charged.
Batteries are degraded
The on/off switch is
designed to prevent
damage by rapidly turning it
off and on.
The unit is not connected to
an AC outlet.
The batteries have
degraded.
Mechanical problem.
The serial cable or USB
cable is not connected.
The cable is connected to
the wrong port.
The unit is not providing
power of batteries.
The serial cable is not the
cable that was provided
with the unit.
For more information, contact us at:
CyberPower Systems, Inc
Website: www.cyberpower.com
Turn the UPS off and unplug at least one piece of
equipment. Wait 10 seconds, reset the circuit breaker
and then turn the UPS on.
Recharge the unit for at least 4 hours
Contact CyberPower Systems about replacement
batteries at www.cyberpower.com
Push the toggle button to make the uncritical outlets
turn on.
Recharge the batteries by leaving the UPS plugged in.
Contact CyberPower Systems about replacement
batteries at www.cyberpower.com
Turn the UPS off. Wait 10 seconds and then turn the
UPS on.
The unit must be connected to a 220/230/240v outlet.
Contact CyberPower Systems about replacement
batteries at www.cyberpower.com
Contact CyberPower Systems at
www.cyberpower.com
Connect the cable to the UPS unit. You must use the
cable that came with the unit.
Try another port of your computer.
Shutdown your computer and turn the UPS off. Wait
10 seconds and turn the UPS back on. This should
reset the unit.
You must use the cable included with the unit for the
software.
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Solution
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