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T
roubleshooTing
PROBLEM
1. Softener fails to
regenerate.
2. Regeneration time
is not correct.
3. Softener supplies
hard water.
4. Unit uses too much salt.
5. Excessive water in
tank.
6. Control Valve cycles
continuously.
7. Drain line flows
continuously.
8. Salt water taste
in the soft water.
9. Water capacity
decreases.
10. Water capacity
decreases.
11. Nothing displays on
LED screen.
12. Only "E1" shows on
the screen and is
flashing.
13. Only "E2" shows on
the screen and is
flashing.
14. Only "E3" or "E4"
shows on the screen
and is flashing.
g
uide
CAUSE
A. Power supply to unit has been interrupted.
B. Regeneration cycle set incorrectly.
A. Time of day not set correctly.
B. Power failure lasted more than 3 days.
A. Bypass valve opened or leaking.
B. No salt in brine tank.
C. Injector is plugged.
D. Regeneration cycles not correct.
A. Improper salt setting.
B. Excessive water in brine tank.
A. Too long refilling time.
B. Too much water in brine tank after brine draw.
C. Safety brine valve breakdown.
A. Locating signal wiring breakdown.
B. Controller is faulty.
C. Time of regeneration steps were set to zero.
A. Power loss when in backwash or fast rinse.
A. Foreign material in injector or injector fails to work. A. Clean and repair injector.
B. Brine valve cannot shut-off.
C. Time of fast rinse too short.
A. Regeneration cycle not completed.
B. Salt setting not adequate.
C. Softener setting for capacity not correct.
D. Raw water quality deterioration.
A. The wiring of front panel with controller fails to
work.
B. Power adapter is wet or damaged.
C. Electrical power supply interrupted.
A. The wiring of front display panel with controller fails
to work.
B. Power is cut off.
A. The line between the locating board and main
control board is damaged.
B. Motor is damaged.
A. The cable between the locating board and main
control board is damaged.
A. Control board is faulty.
A. Check power supply.
B. Reset regeneration cycles.
Check program and reset time of day.
A. Close or repair the bypass valve.
B. Add salt to the brine tank and maintain salt
C. Change or clean the injector.
D. Set the correct regeneration cycles in the
A. Check salt usage and salt setting.
B. See problem No. 6
A. Reset correct refilling time.
B. Check the injector and make sure no foreign
C. Repair or replace safety brine valve.
A. Check and connect locating signal wiring.
B. Replace the controller.
C. Check program setting and reset.
A. Adjust valve to service position or turn off
B. Repair brine valve and clean it.
C. Extend fast rinse time.
A. Complete a full regeneration cycle.
B. Readjust brine draw time.
C. According to the test of outlet water, recount
D. Regenerate unit manually then reset the
A. Change the cable between screen and control
B. Check and replace the power adapter.
C. Check the power supply is on.
A. Check and replace cable. Connecting display
B. Check the cables and main power supply.
A. Replace cable between the locating board and
B. Replace motor.
A. Replace wiring harness.
A. Replace control board.
14
SOLUTION(S)
level above water level.
program.
material in brine tubing plugging flow.
bypass valve and restart when power is back
on.
and reset.
regeneration cycle.
panel.
screen to valve.
main control board.
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