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Your guarantee
Conditions
We have taken every care and applied all our technical experience in
the production of this appliance. It has been subject to stringent quality controls.
We make regular improvements and modifications to our models, which
incorporate technological advances, therefore it must be clearly understood
that such improvements cannot be added to earlier models under the guarantee.
If, despite all the care and expertise in the manufacture of our products,
you have to call on our guarantee, it will apply only to the replacement of
defective parts. Transport costs in this instance, shall be borne by you the user.
The guarantee is only valid if the appliance has been installed by a professional.
Warranty period
In Australia, South Africa and the United States of America, pH Perfect is guaranteed
for 12mths (1yr) following the date of purchase excluding the replacement of worn
parts due to normal operation of the product.
Covered by the guarantee
Only the control unit (PCB, pump motor and intake pipe) are covered by the
guarantee period specified above. Any PCB found to be defective will be repaired
or replaced by the manufacturer with a new part or a part in good working order.
The following parts: the peristaltic pipe, buffer solutions, pH sensor and
non-return valve are deemed consumable parts and therefore do not benefit
from the guarantee period specified above.
In all cases, the costs of travel and labour will be borne by the user. In the case of
workshop returns, transport costs will be borne by the user and the cost of labour
will be borne by the manufacturer.
Damage in transport
Appliances are always transported at the user's own risk. It is up to the user,
before taking delivery of the appliance, to make sure that it is in perfect condition
and, if necessary, to note any reserves on the carrier's delivery note.
We cannot be held liable in this matter.
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