B
Useful information
Problem
Too much laundry has been
added.
The detergent used is wet.
The colour of the clothes
has changed. (**)
A higher temperature has
been selected.
The amount of detergent,
brand, and storage
conditions used are not
appropriate.
Rinsing does not work
properly.
The detergent was put in
the wrong compartment.
The pump filter is clogged.
The drain hose is bent.
42
Cause
Solution
• Do not overload the
machine.
• Keep detergents
closed in a moisture-free
environment and avoid
exposing them to excessive
temperatures.
• Select the right
programme and
temperature for the type
and level of dirtiness of the
laundry.
• Use the appropriate
detergent for the washing
machine and your laundry.
Keep detergents closed in a
moisture-free environment
and avoid exposing them to
excessive temperatures.
• If detergent is introduced
into the prewash
compartment when the
prewash cycle is not
selected, the machine may
draw out this detergent
during the rinsing or
softening stage. Enter
the detergent in the right
compartment.
• Check the filter.
• Check the drain hose.
EN
B
Useful information
Problem
Not enough detergent is
being used.
The laundry has become
stiff after washing. (**)
The detergent was put in
the wrong compartment.
The detergent may have
been mixed with the fabric
softener.
The detergent was put in
the wrong compartment.
The laundry does not smell
of fabric softener. (**)
The detergent may have
been mixed with the fabric
softener.
43
Cause
Solution
• With water hardness,
using too little detergent
can cause the laundry to
turn grey over time. Use
an appropriate amount of
detergent depending on the
water hardness.
• If detergent is introduced
into the prewash
compartment when the
prewash cycle is not
selected, the machine may
draw out this detergent
during the rinsing or
softening stage. Enter
the detergent in the right
compartment.
• Do not mix the fabric
softener with the detergent.
Wash and clean the
detergent drawer in hot
water.
• If detergent is introduced
into the prewash
compartment when the
prewash cycle is not
selected, the machine may
draw out this detergent
during the rinsing or
softening stage. Wash
and clean the detergent
drawer in hot water. Enter
the detergent in the right
compartment.
• Do not mix the fabric
softener with the detergent.
Wash and clean the
detergent drawer in hot
water.
EN