Help And Troubleshooting; Troubleshooting; Display And Screen Problems - jp.ik TRIGONOX N01 Manual Del Usuario

1. Power off the external device;
2. Locate the HDMI port on your device;
3. Connect one end of your cable to the port, and the other end to the port
on the external device;
4. Power on the external device;
5. When connecting a TV, you may need to configure your TV to external
device mode;
6. Open the Settings screen, select <System>and then <Display>;
7. If your external monitor is detected, you will see the setting page similar to
the one as shown below;
8. Click <Multiple displays> to open the drop-down list;
9. From the list, select your desired monitor mode;
10. Click <Apply> and confirm your setting.

10. HELP AND TROUBLESHOOTING

10.1 Troubleshooting

This section describes some common problems and suggested solutions, as
well as ways to recover your equipment after a crash.
Be aware that the problems and solutions described here are meant only as
a guide. They are not definitive problem solving techniques. For certain prob-
lems, you might need help from your reseller or your service provider.
When you observe a problem, stop the task immediately, because taking fur-
ther action might result in data loss or damage. Take a note of what the system
is doing and what actions you performed before the problem occurred. Provide
detailed information to your service provider for quicker problem resolution.
For most problems, follow these steps:
• Restart your device;
• Check your Wi-Fi connection;
• Reset your Wi-Fi connection;
• Plug your device to a wall socket to charge it for at least one hour.

10.2 Display and screen problems

When I turn on the device, nothing appears on the screen.
If the screen is blank, make sure that:
• The AC adapter is connected to the device and the power cord is plugged into
a working electrical outlet;
• The device is turned on (press the power button again for confirmation for 6
seconds to force the turn off and on).
If these items are properly set, and the screen remains blank, the device needs ser-
vice.
The screen goes blank while the device is on.
If the screen turns black while the device is functioning, that means that it is in
the sleep mode. To turn it back on, press the power button.
The screen is unreadable or distorted.
Make sure that:
• The screen resolution and color quality are correctly set;
• The monitor type is correct.
Incorrect characters appear on the screen.
Are the operating system or programs installed correctly? If they are installed
and configured correctly, have the device serviced.
16