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11. HOW TO REGISTER YOUR PRODUCT GUARANTEE
IMPORTANT: It is important that you register your ROINTE product as part of our guarantee
service, in case you wish to make a claim.
You can register your ROINTE product in the following ways:
WEB
1.
Go to https://rointe.com/uk/register-your-guarantee/
2.
Log in to your existing account or create a new account if necessary.
3.
Click on "My products".
4.
Enter your product reference (alphanumeric and in capital letters).
5.
Enter your serial number (26 digits located on the metal tag of your product starting with
84).
6.
Upload your proof of purchase, such as your invoice in PDF, JPEG or PNG format. This is
not mandatory, but doing so ensures that your warranty period is accurate.
7.
Click on "Register".
8.
Congratulations! Your product is now registered.
EMAIL
1.
Send an email to support@rointe.com with the following information:
•
Customer name
•
Address and postcode
•
Telephone number and email address
•
Product reference
•
Serial number
•
The date of purchase of the product and proof of purchase (as described in the WEBSITE
section above).
•
Our technical support team will confirm product registration and request any additional
information needed by email.
POSTAL
1.
Send the information listed in the EMAIL section to:
•
INDUSTRIAS ROYAL TERMIC, S.L. - Rointe, C/E Parcela 43, 30140, Santomera (ESPAÑA).
2.
Please ensure you obtain proof of postage.
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