Important; Customer Support - Nuface TRINITY+ Manual Del Usuario

TROUBLESHOOTING
Device Not Turning On:
1) Check to see if your device is fully charged.
• If the device does not turn ON, the battery may be drained.
• A full charge cycle of ten (10) hours for Trinity+ and four (4) hours for Mini+ may be required
for the device.
• For additional information go to the "Battery" section in this user guide.
2) For Trinity+ device only: Check to see if the attachment is properly seated and fits securely
to the Trinity+ device.
IMPORTANT: The Trinity+ device will NOT turn on if the attachment is not correctly positioned
and secured in place.
Resetting Your Device:
Trinity+:
• To reset your device back to factory settings, place the Trinity+ device in the charging cradle
(make sure charging cradle is plugged in).
• Hold down the power button for 10 seconds.
• The 1st and 3rd LEDs will blink three (3) times.
• Once the LEDs stop blinking you may start using your device.
With a reset, you will need to redo your Bluetooth® pairing and settings located under the
NuFACE APP section.
Mini+:
• To reset your device, plug your Mini+ device to the power supply.
• Hold down the power button for 10 seconds.
• The 1st and 3rd LEDs will blink three (3) times.
• Once the LEDs stop blinking you may start using your device.
With a reset, you will need to redo your Bluetooth® pairing and settings located under the
NuFACE APP section.
DO NOT attempt to troubleshoot by disassembling the product as this will void the warranty
and may cause injury.

CUSTOMER SUPPORT

If you are still experiencing issues with your device, contact NuFACE Client Services at
info@nuface.com or call 888-360-9171 (US Only).
WA R R A N T Y
NuFACE® warrants that all NuFACE® devices and attachments are free from manufacture defects
in materials and workmanship for a period of two (2) years from the date of your original purchase.
Our obligation under this Warranty is limited to replacement of the product which will not extend
the period of your Warranty. This Warranty does not cover damage covered by abuse, improper
care, application of harmful chemicals, product that may have been altered in any way, loss of the
device and product purchased from an unauthorized seller.
NO OTHER WARRANTY EXPRESSED OR IMPLIED, WHETHER OF FITNESS FOR A PARTICULAR
PURPOSE OR OF MERCHANTABILITY OR OF ANY OTHER KIND, SHALL EXIST IN RESPECT TO
SUCH PRODUCT.
For Devices Purchased in the US: For more information about your warranty or to initiate a
warranty claim and receive a return authorization number, contact our Client Services Team via
our website at www.NuFACE.com or by calling 888-360-9171. A receipt must be shown from an
authorized seller as proof of purchase.
For Devices Purchased Outside of the US, International Returns, and International Warranties:
For all product purchased outside of the United States, warranty and returns are per your place of
purchase—spa, retailer, or distributor. Please consult your receipt or place of purchase for their
return and warranty policy.
T EC H N I CA L I N FO R M AT I O N
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C U S TO M E R S U P P O RT ( C O N T I N U E D )
The NuFACE® device complies with the requirements of IEC 60601-1-2:2014 (EMC Collateral
Standard) including the E-field susceptibility requirements at 10 volts per meter, at frequencies
from 80 MHz to 2.7 GHz. However, even at this level of device immunity, certain transmitting
devices (cellular phones, two-way radios, cordless phones, paging transmitters, RFID devices, etc.)
emit radio frequencies that could interrupt device operation if operated in a range too close to
the device. Users should be aware of possible radio frequency interference if portable devices
are operated in close proximity to the device. It is recommended that transmitting devices such
as cellular phones, two-way radios, cordless phones, etc. not be located within 10 feet / 3m of
the device during treatment. In addition, it is recommended that such transmitting devices not
be located within 10 feet / 3m of the device during Bluetooth® wireless communication with the
NuFACE App, other than the cellular phone being used to communicate with the device.
The NuFACE® device complies with the requirements of IEC 60601-1-2:2017 for Radiated and
Conducted Emissions in Group 1 Class B.
The NuFACE® complies with the requirements of IEC 60601-1-2:2014 for Harmonic distortion in
Harmonic classification A.
The NuFACE® incorporates Bluetooth® low energy communications at 2.4 GHz frequency single-
ended RF with -20 to +4 dBm Effective Radiated power.
Mini+ Max Current: 335uA RMS
Trinity+ Max Current: 600uA RMS
Max Unloaded Voltage: 28VDC
FC C C O M P L I A N C E
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
— Reorient or relocate the receiving antenna.
— Increase the separation between the equipment and receiver.
— Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
— Consult the dealer or an experienced radio/TV technician for help.
— Changes or modifications not expressly approved by NuFACE could void your authority to
operate the equipment.
Industry Canada Compliance
This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation,
Science and Economic Development Canada's license-exempt RSS(s). Operation is subject to the
following two conditions: 1. This device may not cause interference. 2. This device must accept any
interference, including interference that may cause undesired operation of the device.
CAN ICES-3 (B) / NMB-3 (B) This Class B digital apparatus complies with Canadian ICES-003.
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