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Error
The motor is not running
The drive wheel does notn turn
The motor stops while it is
running
After charging it, the item does
not switch on or it switches off
after a few km.
The battery does not charge or
the item does not switch on
Error code table
Model
Error Code
E01
E02
E03
Active Bike
E04
E05
E09
11.
Troubleshooting
Cause
Electrical issue, error code
present
Problems with the brakes
Motor is blocked
Motor overheating
Presence of error code
Damaged battery
Connection problems
The battery is not connected
(models with removable battery)
The battery is depleted
Damaged battery
Problems with the battery
charger
Indications
Engine malfunction
Display malfunction
Brakes malfunction
Controller general fault
Motor blocked
Control unit signal error
Solution
Request technical assistance
Adjust the brakes; if the problem persists, request
technical assistance
Check that the wheel is properly tightened, check
that the wheel turns without starting the vehicle.
If the problem persists, request technical assistance
Stop the vehicle and wait for it to cool
Request technical assistance
Request technical assistance
Request technical assistance
Check that the power connector is connected
Charge the battery to 100%
Request technical assistance
Replace the battery charger
Solution
Request technical assistance
Request technical assistance
Request technical assistance
Request technical assistance
Switch off the vehicle, check and remove
any obstacles present; if the problem
persists, request technical assistance
Request technical assistance
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