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TROUBLESHOOTING GUIDE
Why is my unit taking so long to come to pressure? How long does it take to
come to pressure?
• Cooking times may vary based on the selected temperature, current temperature
of the cooking pot, and temperature or quantity of the ingredients.
• Check to make sure your silicone ring is fully seated and flush against the lid. If installed
correctly, you should be able to tug lightly on the ring to rotate it.
• Check that the pressure lid is fully locked, and the pressure release valve is in the SEAL
position when pressure cooking.
Why is the time counting down so slowly?
• You may have set hours rather than minutes. When setting time, the display will show
HH:MM and the time will increase/decrease in minute increments.
How can I tell when the unit is pressurizing?
• The display will show PRE and the building animation to indicate the unit is building pressure.
PRE and moving lights are shown on the display screen when using the Pressure
or Steam function .
• This indicates the unit is building pressure or preheating when using STEAM or
PRESSURE. When the unit has finished building pressure, your set cook time will
begin counting down.
There is a lot of steam coming from my unit when using the Steam function .
• It's normal for steam to release through the pressure release valve during cooking. Leave
the pressure release valve in the VENT position for Steam, Slow Cook, and Sear/Sauté.
Why can't I take the pressure lid off?
• As a safety feature, the pressure lid will not unlock until the unit is completely
depressurized. Turn the pressure release valve to the VENT position to quick release the
pressurized steam. A quick burst of steam will spurt out of the pressure release valve.
When the steam is completely released, the unit will be ready to open. Turn the pressure
lid counterclockwise, then lift it up and away from you.
Is the pressure release valve supposed to be loose?
• Yes. The pressure release valve's loose fit is intentional; it enables a quick and easy
transition between SEAL and VENT and helps regulate pressure by releasing small
amounts of steam during cooking to ensure great results. Please make sure it is turned
as far as possible toward the SEAL position when pressure cooking and as far as
possible toward the VENT position when quick releasing.
The unit is hissing and not reaching pressure .
• Make sure the pressure release valve is turned to the SEAL position. If you've done this
and still hear a loud hissing noise, it may indicate your silicone seal is not fully in place.
Press START/STOP to stop cooking, VENT as necessary, and remove the pressure lid.
Press down on the silicone ring, ensuring it is fully inserted and lies flat under the ring
rack. Once fully installed, you should be able to tug lightly on the ring to rotate it.
The unit is counting up rather than down .
• The cooking cycle is complete and the unit is in Keep Warm mode.
How long does the unit take to depressurize?
• The time it takes to release pressure depends on the quantity of food in the unit and can
vary from recipe to recipe. Always ensure the float valve has dropped before trying to
remove the lid. If the unit is taking longer than normal to depressurize, unplug the unit
and wait until the float valve drops before removing the lid.
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"ADD POT" error message appears on display screen .
• Cooking pot is not inside the cooker base. Cooking pot is required for all functions.
"OTHR LID" error message appears on display screen .
• The incorrect lid is installed for your desired cooking function. Install the pressure
lid to use the Pressure, Slow Cook, Yogurt, Steam, or Keep Warm functions.
"SHUT LID" error message appears on display screen .
• The crisping lid is open and needs to be closed for the selected function to start.
"TURN LID" error message appears on display screen .
• The pressure lid is not fully installed. Turn the pressure clockwise until it clicks to use
the Pressure, Slow Cook, Yogurt, Steam, and Keep Warm functions.
"OPEN VENT" error message appears on display screen .
• When set to Slow Cook or Sear/Sauté, and the unit senses pressure building up, this
message indicates the pressure release valve is in the SEAL position.
• Turn the pressure release valve to the VENT position and leave it there for the remainder
of the cooking function.
• If you do not turn the pressure release valve to the VENT position within 5 minutes, the
program will cancel and the unit will shut off.
"ADD WATER" error message appears on display screen when using the Steam function .
• The water level is too low. Add more water to the unit for the function to continue.
"ADD WATR" error message appears on display screen when using the Pressure function .
• Add more liquid to the cooking pot before restarting the pressure cook cycle.
• Make sure the pressure release valve is in the SEAL position.
• Make sure the silicone ring is installed correctly.
"ERR" message appears .
• The unit is not functioning properly. Please contact Customer Service at
1-877-646-5288. So we may better assist you, please register your product online
at registeryourninja.com and have the product on hand when you call.
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