9. Error Message/Troubleshooting
Display Message
9.1 Battery Low
9.2 Clean Lens
9.3 Check Insert
9.4 Too Late
9.5 No C-Line
9.6 Calibrate Pass
9.7 Calibrate Fail
What it means
Indicates that your EQ-1 Reader is
running low on battery and should be
changed immediately.
The reader has detected dirt on
the lens that may be affecting
performance.
Appears when a Stablelab SAA test
cartridge has not been inserted
correctly into the Reader.
Appears in Standard Mode when
your EQ-1 Reader detects that a used
Stablelab SAA test cartridge has been
inserted.
A "No C-Line" message indicates the
test cartridge has failed to run. This
occurs by either too little or too much
sample being applied to the test
cartridge well or sample being applied
in operating temperatures outside
recommendations.
A new, blank SAA test cartridge has
been inserted in Quick Mode initiating
a calibration check and the check has
passed.
A new, blank SAA test cartridge has
been inserted in Quick Mode initiating
a calibration check and the check has
not passed.
Follow instructions in section 8.1 for more
information.
Follow instructions in section 8.2 for more
information.
Ensure that the Stablelab SAA cartridge is
pushed fully into the cartridge port with
the result window facing upwards and the
sample well protruding from the cartridge
port.
To read a used Stablelab SAA test
cartridge, switch the EQ-1 Reader to Quick
Mode (see section 6 for more information).
If a new Stablelab SAA cartridge has
been inserted in standard mode and the
message is displayed, please contact Zoetis
for further technical support.
Prepare the sample by following the
instructions on the Stablelab Serum
Amyloid A Test package insert and
sections 4-6.
If, on examination of a test cartridge, a
C- Line is present, please contact Zoetis for
further technical support.
Continue to use your EQ-1 Reader as
normal and prepare the sample by
following instructions on the Stablelab
Serum Amyloid A Test package insert.
Contact Zoetis for further technical
support.
13
What to do