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Troubleshooting
Troubleshooting
OPERATION
Cooktop does not operate.
•
Verify power is on.
•
Verify electrical power to the cooktop and home circuit
breaker is on.
•
The cooktop is locked. Touch and hold
•
The cooktop automatically turns off after a specified
duration of continual use. Refer to the chart below.
AUTOMATIC SHUT-OFF
POWER LEVEL
1–2
2.5–5.5
6–6.5 / Sensor Cooking
7–9
Cooktop temperature issue.
•
Contact Wolf Customer Care at 800-222-7820 for
recommendations.
Sub-Zero, Sub-Zero & Design, Sub-Zero & Snowflake Design, Dual Refrigeration, The Living Kitchen, Great American Kitchens The Fine Art of Kitchen Design, Wolf, Wolf &
Design, Wolf Gourmet, W & Design, red colored knobs, Cove, and Cove & Design are registered trademarks and service marks of Sub-Zero Group, Inc. and its subsidiaries.
All other trademarks are property of their respective owners in the United States and other countries.
12 | Wolf Customer Care 800.222.7820
ERROR CODE DESCRIPTION
07
09
to unlock.
15
50
DURATION
8 hours
6 hours
4 hours
102
2 hours
SERVICE
•
Maintain the quality built into your product by contact-
ing Wolf Factory Certified Service. For the name of the
nearest Wolf Factory Certified Service, check the Product
Support section of our website, wolfappliance.com,
or call Wolf Customer Care at 800-222-7820.
•
When contacting service, you will need the model and
serial number of your product. Both numbers are listed
on the product rating plate. Refer to page 6 for rating
plate location.
•
For warranty purposes, you will also need the date of
installation and name of your authorized Wolf dealer.
This information should be recorded on page 3.
ACTION
Controls Over
• Turn off the cooktop,
Temp
remove cookware, and allow
to cool completely.
Coil Over Temp
• Remove cookware from the
affected zone and allow the
zone to cool completely.
• Verify the vents under the
cooktop are not blocked.
Power Supply
• Turn power off at the circuit
breaker. Wait 10 minutes, then
turn the breaker back on.
Stuck Key
• Clean the cooktop controls.
• Turn power off at the circuit
breaker. Wait 10 minutes, then
turn the breaker back on.
Generator Over
• Turn off the cooktop,
Temp
remove cookware, and allow
to cool completely.
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