lowcostmobile MIMO Manual Tecnico página 8

We remind you that we offer to all customers our technical after-sales service on
sav@lowcostmobile.com, in order to identify for you the stations operators that covers your
area, and to refine the pointing of our mobile antenna. If you don't have the skills to identify
an operator station with these technical characteristics, that means you did not find the
correct operator station to point because the radio propagation in the atmosphere is
random and you can take an operator station farther away, other than the desired station of
departure. We advise you to contact us for a complete diagnosis of your coverage with our
tools.
We ask you to provide us: your current mobile operator, the 4G/5G router reference with
software version inside (because some software routers don't activate external antenna
connectors by default), Cellid (Visible from the router interface if possible), RSRP, RSRQ, SINR
as well as the GPS coordinates in decimal of the installation of your antenna to the nearest
meter (do not use your smartphone which can give an approximate position). We advise all
our customers to install this antenna outside on the same mast as the terrestrial TNT
antenna to maximize performance with sufficient spacing to avoid disturbances between the
two technologies.
To conclude, know that a 4G/5G connection is not only measured with the strength of the
signal (the network bars visible on the 4G/5G router), but also with the quality of the signal
(RSRQ) and the SINR in particular.
LowcostMobile Technical Service
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