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TROUBLESHOOTING
Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational
problems. The following troubleshooting tips may be helpful for when your
Grill is not operating as it should.
ERROR MESSAGE ON CONTROLLER DISPLAY
You may see an error message displayed on your control panel. Please refer to the following chart for potential
issues and how to resolve them:
CODE: ERROR:
ERL
Low Temperature:
Temperature can't rise 20F for more
than 14 min after start up
Temperature drops below set
temperature and reignites for
more than 20 min
ERF
Blower Fan Malfunction
Blower Fan Stuck
Blower Fan Connector Loose
ERH
High Temperature:
Temperature exceeds the
allowable temperature 600°F
ERC
Igniter Malfunction
Igniter Connection Loose
ERN
Auger Jammed
Auger Motor Malfunction
Auger Motor Connector Loose
ERR
RTD Sensor Malfunction
RTD Sensor Connector Loose
ERU
Power Supply Overload
34
SOLUTION:
Remove pellets from the burn pot and make sure the hopper is full of pellets.
Turn the controller OFF and then ON again and restart grill.
Replace the blower fan. Turn the controller OFF and then ON again and restart grill.
Remove debris causing the blower fan to stick. Turn the controller OFF and then ON again and
restart grill.
Check the blower fan connector. Turn the controller OFF and then ON again and restart grill.
Let the grill cool down, then turn OFF grill. Clear out any remaining pellets from the burn pot and
restart grill. If the problem persists, call Consumer Service.
Unplug A/C adaptor and wait 3-5 minutes for the igniter to cool down, and restart your pellet
grill. If the problem persists, replace the igniter.
Check igniter connector. Turn the controller OFF and then ON again and restart grill.
Clean out pellets in hopper to remove debris causing auger to jam. Turn the controller OFF and then
ON again and restart grill.
Replace auger motor. Turn the controller OFF and then ON again and restart grill.
Check auger motor connector. Turn the controller OFF and then ON again and restart grill.
Replace the RTD sensor. Turn the controller OFF and then ON again and restart grill.
Check the RTD sensor connector. Turn the controller OFF and then ON again and restart grill.
Turn the controller OFF and then ON again and restart grill. If the problem persists, replace the
A/C adapter.
HALO Prime550
Outdoor Pellet
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