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WARRANTY
5. WARRANTY LIMITATIONS
5.1 Damage Limitations. The warranties identified in this Policy do not cover: (a) any
Product purchased from a non-authorized Diono retailer; (b) the effects of normal wear
and tear on a Product; (c) damage arising from Product repairs or modifications carried
out by a third party; (d) a Product's involvement in an accident; (e) dissatisfaction with
a Product's fit, weight, functionality, color or style; (f ) Product damage resulting from
negligence, modification, improper installation, accident, transport damage, incorrect
washing of covers, corrosion, rust, mold, insufficient maintenance, misuse or abuse ; or
(g) any Product defect that originated from material or design supplied by the
Purchaser.
5.2 Remedy Limitations. It is expressly agreed that Diono's obligations and a
Purchaser's remedies under the limited warranties provided in this Policy are exclusive
and are strictly limited to the repair or replacement of a Product unless as otherwise
detailed in Section 2 of this Policy. Such limited warranties are also conditional upon
strict compliance with the provisions of the Instruction Manual for the Product(s) in
question. In no event will Diono or any of their authorized manufacturers or retailers
be liable to a Purchaser for any damages, including without limitation incidental or
consequential damages, arising out of a Purchaser's use or inability to use any Product.
5.3 Other Requirements and Limitations. The warranties detailed in this Policy: (a)
are non-transferable by Purchaser; (b) are only valid when supplied with proof of
purchase from an authorized retailer or the Website; and (c) are valid only in the
original country of the Product's purchase.
6. USE OF OUTSIDE PARTS AND ACCESSORIES
The use of covers, inserts, toys, accessories, or tightening devices produced by parties
other than Diono or its authorized manufacturers (collectively, Outside Products) in
any Product is not approved by Diono. The use of any Outside Product in conjunction
with a Product could cause the Product to fail U.S., Canadian, U.K., and/or European
safety standards. As a result, use of any Outside Product with a Product automatically
voids any warranties granted under this Policy.
7. RESERVED RIGHTS
Diono reserves the right to: (a) discontinue any Product; (b) change a Product's parts,
fabrics, or design; (c) substitute a Product with a comparable model or Product; or (d)
apply a divergent manufacturer's guarantee for a Product in any specific geographical
region.
8. SHIPPING CHARGES
Shipping charges for the replacement of any Product pursuant to a warranty granted
under this Policy will be Purchaser's sole responsibility. Diono will not be responsible
for any delays or damage caused by the shipment of a replacement Product. More
information about Diono's shipping policies can be found in the Diono Shipping Policy.
9. QUESTIONS
Should any Purchaser have issues concerning a warranty or this Policy, Diono
recommends contacting Diono Customer Service at 855-463-4666 (8:00 am to 3:00 pm
PST) or support@diono.zendesk.com for help or assistance.
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